DreamCloud Premier 13" King Mattress

I purchased this queen size mattress for my guest bedroom. It seemed like it was a good purchase, but after unboxing and setting it up, the entire perimeter of the mattress never expanded completely. If you try to sit or lay on the side of the mattress, it collapses and you fall off the bed. The mattress was listed on Amazon as having a 365 night trial, like all Dream Cloud mattresses do. When I contacted Amazon, they told me that it was too late to return the mattress, and that they did not do exchanges. After going through the fine print of my purchase, they agreed that they could issue a refund as long as I packaged the mattress and sent it back within 10 days. Obviously, you can’t package a mattress that weighs over 100 pounds. When I inquired about the 365 night trial, and getting a replacement, I was told that I had to contact Dream Cloud directly. Since Dream Cloud customer service was listed as an option for assistance with returns on my Amazon order, I reached out to them. Dream Cloud informed me that they have nothing to do with the purchases made through Amazon and that I would have to contact Amazon for any returns. When I asked about the 365 night trial, the Dream Cloud customer service representative told me that yes, they do honor that trial, but no, they couldn’t because I bought the mattress through Amazon. Huh?! I’m going to attempt to ship this mattress back to Amazon for a refund. Hopefully, a courier will pick it up as-is. I wasn't looking for a refund. I just wanted a replacement. I will definitely not be ordering any mattresses on Amazon in the future. All major purchases will have to be made directly through the manufacturer, so that nobody can play the blame game if/when something goes wrong.