JOOLA Tyson McGuffin 14mm Pickleball Paddle (Open Box)

I purchased this product on 02.27.25. While in an active game, the paddle separated from the handle while striking a ball. I sent my receipt and a photo of the damaged product via JOOLA's website on 04.27.25. I received an automatic response saying to allow for five business day for a response. On 05.02.25, I sent an email to Team JOOLA inquiring about a response. On 05.06.25, I again inquired about a response. On 05.07.25, I received an email from the JOOLA customer support team requesting a case number. I replied that the only case number I had seen was in the subject line of the email. I also resent a photo of the receipt and the damaged product on 05.13.25. On 05.15.25, I emailed the JOOLA customer support team to let them know it would be my last attempt at corresponding with them. I requested a response by 6:00 p.m. EST. I did not hear from them, hence this review.