ZINUS Kellen Upholstered Scalloped Frame

I searched for months trying to find the right bed frame for my queen mattress, and stumbled upon this one. The shipping was fast and the Amazon delivery crew even helped me carry it upstairs which I give credit to Amazon for doing that as I’m a single lady. Thank you, gentlemen! Much to my dismay, only after I started putting it together did I realize that all of the screws were missing. Hey Zinus, you remembered to include marketing postcards on non-recyclable paper that I will literally never use and not the screws!? Because this thing is quite heavy, I had pretty much no choice but to pack it all up again and store it in the box flat on my floor and put my box spring and old frame back together so I had a place to sleep that night as it was apparent my new frame would not be put together that night. Lo and behold, the screws I thought were missing were actually there the whole time already in their designated spots. All you have to do is loosen them, put the pieces together, then tighten them again. This is actually a genius idea. Only the instructions don’t tell you this: they are just pictures and NO WORDS that communicate this information. Gee... do you think people should probably know about this considering every piece of put-it-together-yourself furniture on the market has the screws separated? Thank God I didn’t pay for someone to put this together for me— not that I would have but I may have been out $95 and left with a deconstructed bed frame! It’s not apparent that the screws are there: you don’t know what you don’t know. You don’t know that you’re looking at the screws in their places. Since there is nothing in the instructions that literally says, “The screws you need are already screwed in— just loosen them, assemble, then tighten them back up,” you are left with the assumption that these parts are missing. UGH. When I called the company asking for replacement hardware to be sent, the rep said nothing about it and instead put me through the ringer of submitting paperwork, a receipt, and pictures verifying what was missing (not sure how to take pictures of something that you don’t even have). I was then told it would take 24-48 hours JUST for them to decide what to do about my complaint. As of this review, which is 3 days after I reached out to Zinus, I have STILL not heard back from them company about the missing screws. Look, I can totally be that idiot person who doesn’t read the instructions all the way if a) there were words on paper to read informing me what I need to know which is that the hardware was already in its place, and b) if when I feebly ask for help, the person answering me isn’t just as clueless as I am and more willing to send me on a bureaucratic trail instead of, say, looking up the product I ordered for a basic set of FAQs in which the answer to the question, “Where is my hardware?” is included to say, “It’s already on the bed frame.” I cannot be the only person who didn’t realize this. How did I realize the screws were there?? I went back through detailed reviews like this one and saw that no— in fact, I am not the only person who fell for Zinus’s dirty tricks. I put the rest of the bed together and it’s just too bad that my experience with this product wasn’t great because the product itself deserves 5 stars. It is beautiful, sturdy, and a high quality piece of furniture. I absolutely love it. There are some reviews that show the headboard is shorter than measured. This wasn’t my experience: it is 43” high. You’ll see in my photos the tape where I measured it and the headboard meets that mark. My mattress fits well, too. It might be a little short in some places but it’s better than it hanging off the sides. Also, I’ve slept on it and for years I thought my mattress was noisy and it turns out that it was my box spring. Hopefully the poor experience I had with assembly will be forgotten in time. Zinus, you can take a long walk off a short pier for all I care. But thanks for the bed frame. If you just put WORDS ON PAPER in your instruction manual instead of fooling your customers and making them jump through hoops for you, maybe you would actually be making the world a better place.