Samsung OLED 4K S90D Series TV (2024) (Factory Reconditioned) (65")

I waited until today to write this review of this TV for a specific reason to be shared below. This comment has NOTHING to do with the seller or the actual delivery and setup. Both of those parts of the purchase went without issue or headache. This TV was delivered December 9th and on Sunday December 29th the TV would not turn on. I first thought it might be the remote not getting enough solar charge, but that didn't seem to fix the issue after letting the remote set in light for a while. Not a reason I am giving this TV a score of 1 star, but there should be a way to see if the remote is getting enough power or is charging at all. I find it a bit ridiculous that there isn't a couple of LED lights on the remote to just let you know where you are in the charging aspect. I then did what any normal person would do and went to the Samsung website for assistance. The Samsung website was so useless that I don't even understand why they have the help section. No red light? Try a different plug>You think!? It worked yesterday, but sure. Push the home button on the remote>Okay, but I don't know if the remote is charged, but nothing changed Hit the power button on the TV to see if that fixes the issue> Okay, where is the power button? Since I have no manual and couldn't seem to find it on the website, I could only find "For newer models it is usually on the right side of the TV" > Only HDMI/USB ports on the right side of the TV. Out of options, I went to chat and got the automated chat that took me through the same steps. I get that for people who didn't read the help section. Then I requested to chat with someone, that person just wrote down what the help and automated chat stated before. I had to provide the SN of the device prior to them proceeding. When we got to the power button part, I kept saying there isn't a power button over here. Then I would ask through chat, you have my model, where is the power button? I just received the can answer of it being on the right side of the TV. I asked to escalate it to someone who wasn't going to provide me the canned answers and could actually help, I was directed to the Samsung in house support. I decided that trying chat again was not going to be useful. I then thought about returning the TV and purchasing something else, but got a good deal on this one for Black Friday. I decided to move forward with the in home support. The first day that they had available was Friday Jan 3rd, meaning 20 days of owning the TV it goes out and I have to wait 6 days with a broken TV equaling a 76% uptime on a brand NEW TV! I went back and started watching my 14 year old Panasonic Plasma TV ( I know old, but it was working) until the repairman arrived. I made sure that it was accessible per their instructions. When HE arrived to work on it, he informed me that I had to HELP him take it off the stand, place it on the floor for him to work on it. I asked him if he had a blanket for the floor and he seemed shocked that I wasn't going to provide my blanket for him to repair my device. He went and got one from the truck after he remember he had one. We put it down for him to repair the device and put it back together and back on the stand. He left in a rush that he didn't realize that he had left a part in the back of the TV. We had to do the same steps again to get HIS part out of the back of my TV! Before him leaving I asked if he had anything to clean the screen and he said no and left. This got me starting to think where else do we accept this type of behavior? Would anyone go to get an oil change and need to help the mechanic drain the oil, because he couldn't? Then when getting back in the vehicle it is covered in oil and they just skip away! What about the people at home that cannot assist the in home support to get the TV down and on the floor? Do they just cancel and say, that is on you to get it on the floor, because that isn't the instructions provided prior to them coming out to fix a BRAND NEW TV! My impression? The TV is Junk The Chat/help is worthless In Home support is slow and lacking forethought