(NEW) Samsung QLED 4K LS03D The Frame Series (2024) (Open Box)

"I've been a loyal Amazon customer for years, always trusting in their service. However, my recent experience with both Amazon and Samsung has left me incredibly disappointed. I purchased a TV from Samsung through Amazon and hired a professional installer to mount it. Everything seemed fine until the One Connect box failed to work. When I contacted Amazon's customer service for assistance, I was met with rudeness and unhelpfulness. Instead of resolving the issue, they directed me to return it, at my age, I needed then to hire someone to not only re-package this but send it back. TV's are large. I am 78 years old. Samsung, which I had already contacted without success. To make matters worse, Samsung insisted on the TV's serial number, which was only accessible after the TV had been mounted. Removing the TV from the wall was a major inconvenience, and even then, Samsung's demands for additional information made the process feel like a frustrating comedy of errors. After wasting more time and energy, I finally secured a date for a Samsung technician to come out next week. However, I'll now have to pay my installer to return and complete the setup, adding to the frustration and inconvenience. This experience has shattered my confidence in both Amazon and Samsung's customer service. My advice to others is to consider purchasing from retailers like Costco, where superior customer service is a given. As for buying TVs from Amazon or Samsung, I strongly advise against it based on my regrettable experience. I've never felt compelled to leave a negative review before, but this ordeal has pushed me to share my frustration. If my installer hadn't still been on hand, I would have been completely stranded. It's a disheartening realization that even longstanding trust can be shattered by such poor service."