NEOTEC Retractable Hose Reel

I purchased two units; one was installed on a wooden surface without issue. The second, mounted on a brick surface, presented significant problems NOT due to human error. Here's what happened: I consider myself quite skilled and typically can install or repair almost anything without instructions. This time, however, I chose to follow the provided guide. The instructions included a template, which I used to mark the drill spots on the wall with a Sharpie. After drilling the six holes and inserting the lugs as specified, I discovered the template was not to scale—the holes didn't align with the bracket. Frustrated, I drilled new holes in a different location, secured the bracket with my own Tapcon screws, and it was solid. But upon assembling the unit, I encountered a second issue: a possible manufacturing defect causing water to pour out of the center of the unit. After removing the side cap and inspecting, it was clear that something inside was broken or incorrectly assembled, as seen in the video I posted. Now, I must contact the manufacturer for a return, after wasting an hour and a half on installation.