Nanit Nanit Nanit Travel Light Bundle (Open Box)

BLUF: Functionality is great but camera frequently disconnects, making the system totally useless and customer service response to issues is dreadfully slow. Pros: The camera system is fantastic when it works. The image is clear and the audio comes through nicely. There isn’t nearly as much of a delay as I thought there would be with the WiFi-based system either. The app is well-designed and easy to use. The notification system for sounds and movement also works well. Cons: The system only works about 70% of the time. The camera frequently struggles to connect when opening the app or is extremely delayed in connecting. This obviously causes concern that the notification system isn’t working correctly when not actively monitoring the app. There is also a common problem where the camera totally disconnects from the app and you can’t reconnect it. This has been an issue for months but Nanit has failed to offer an actual solution. We lost use of the camera for over a month because it would not connect. Also, the base and camera do not properly connect, making the camera fall off the base easily. This system is extremely expensive. Based on the issues I’ve had and the price, I would not recommend this product. If Nanit’s customer service was more responsive it would probably change my opinion. However, I submitted multiple customer service requests over the disconnection issues and it took weeks for a response. The response I received was generic and instructed me to try techniques I had already tried (and explained that I had tried in my service request). Again, the camera system works great, when it works. The main issue is I feel uncomfortable depending on the system when it comes to the safety of my child.