Turtle Beach Stealth Ultra Wireless Controller (Open Box)

Update 2: the replacement had the same failure in exactly 60 days. Yesterday I was playing marvel rivals and the right trigger started feeling unresponsive and would randomly stop firing. Then it started firing nonstop. After the match ended, I inspected the trigger and found it was crooked and has the same "slop" as last time. This is definitely a design flaw. I never felt or heard anything crack or snap, it seems the hinge is just weak/soft plastic. I've owned dozens of controllers in my life and used them for thousands of hours, and these are the only two I've ever had experience a failure. Update: I stopped using this controller after forgetting to return it. But unfortunately a couple months ago my Elite 2 controller had some issues and I had to send it in, so I figured I'd give this a shot again. I can say the software updates helped, though occasionally it does have issues with the thumbsticks going in the wrong direction or button clicks not registering. But it was tolerable for casual gaming. However, last week I was playing Halo and all of a sudden my right trigger stopped firing correctly. I noticed any gun I pulled out would fire full auto, and eventually the trigger stopped working all together. I also noticed the right bumper was very difficult to push. After the match I took a look and noticed the trigger was just flopping around inside the controller. I thought maybe it was just knocked out of place so I attempted to see if I could re-seat it. But it just fell out of the controller, where I could see the trigger had just snapped off right at the hinge. I was able to fill out an RMA, but unfortunately Turtle Beach will not send out a replacement until they receive my controller, and then they say it will take 10-14 business days to send a replacement. But I'm back to using my Elite 2, and although it does have minor strict drift, the back paddles are much better than the TB, and it doesn't require an external transmitter like the TB. The E2 triggers and buttons also feel dramatically better, and overall configuring the buttons is much simpler. And in general the TB feels so much cheaper, especially for the insane price tag. For 79$ it'd probably be a good buy, but at its current price it's still an absolute scam. On paper it's the ideal controller. At least currently it's the only wireless controller with hall effect sticks, back buttons/paddles, and adjustable triggers. However in reality it's just not ready for primetime. It feels like something you'd expect from a Kickstarter where it was the company's first project. My 1st main issue I came across was the absolutely atrocious app they use on Xbox to configure the controller. Just setting up a profile is incredibly clunky and intuitive compared to say the Elite 2. In app there's controller input lags, doesn't register, or registers too much (aka nonstop button clicks). I got into a game after setting everything up in my profile and the settings didn't save even though they show as saved in the app. I ended up using my standard controller to setup the turtle beach since the inputs were so inconsistent in the app it was unusable. Aside from that, I've noticed the controller will miss button clicks, even though I fully depress the trigger/button and can hear the audible click. The sticks also sometimes randomly keep moving after being recentered and you have to bump it to get it to stop. I'm not sure if this is a hardware or software issue, but it's on the latest firmware so if it's the firmware there's no fix currently. The screen is definitely a cool idea, but for me it's not something I needed, and likely a large contributor to the high cost. Also is kind of annoying you have to use a dongle and it can't connect in the same way a normal controller does. I got this controller because I had stick issues with my Elite 2 out of the box, and figured I'd try it while it was out for repairs. This will tide me over, but I'd definitely never consider keeping it at $200 with how unreliable it is. I'm sure the next batch/generation of this controller will be great, but until then I'm sticking with the Elite 2. There are other companies making hall effect controllers now, so it's just a matter of time until someone comes out with a competitor that checks all my boxes.