Top positive review
9 people found this helpful
Good printer.
By Steven P. Peek on Reviewed in the United States on May 5, 2025
Best choice of the home wifi printers I considered. Absolutely best value for price. Setup and operation were relatively easy. Clear and usable controls. Paper feeds well. 2 cons: I didn't like the instant ink plan. I tried because I thought the printer might not work as well on other cartridges. I make more prints than the plan quantities but infrequently. Just wasnt economical or as easy as just buying my own. 2. I have terrible issues with inter connection of devices on my wifi and my computer is still on win 10. That said, this printer connects well, but hangs up in the system after several jobs or if I send more than one job at a time. This may not be the printers fault, but I haven't solved it yet.
Top critical review
74 people found this helpful
UPDATE: The set-up was horrendous, but operating is virtually impossible.
By Occasional Buyer WGH on Reviewed in the United States on February 21, 2024
Remember the days of plug and play? Well they are over if you purchase this printer. It is a direct line into your wallet if you want to do anything. You must pay to have wireless printing. You must pay per page if you use too much ink. You can ONLY use HP ink; so even if you want to take the risk you cannot. Every feature is a problem to enable. I've yet to find a solution to having faxes go to a file and NOT print. (I think that is a feature only available for more MONEY). This printer is noisier than the old dot matrix printers. The scan quality is significantly lacking (only 300dpi). Paper handling works occasionally - and stuck pages are easily destroyed and challenging at best to retrieve. The touch screen is so small you might need a child to make selections (otherwise you will find yourself trying multiple times to get what you intended). And if you just want to USB it to your desktop you are in big trouble. HP Big Brother NEEDS to be connected to this printer for almost any function to work. Seamless is a word that HP has removed from its vocabulary (as is plug-and-play, simple, cost effective, user friendly, customer oriented, etc.) HP should be embarassed by the greed it is displaying. A company that was once built on pride and quality had deteriorated to selling big-brother controlled junk. What I would give for my old HP OfficeJet Pros. They were hard working, reliable, high quality, and feature rich. Simple to set up, seamless integration, and handled most tasks with ease. In both cases, they were replaced because the paper handling deteriorated over time. Not an easy fix. SIMPLY DO NOT WASTE YOUR TIME OR RESOURCES ON THIS. ***ORIGINAL POST*** I've owned over 10 HP printers over the years and this is the first time I have ever had any challenge trying to set it up. This wouldn't even print or do anything until I jumped through hoops setting up an HP account, forced to promise never to use ink other than genuine HP, and having to log in just to scan a page. HP should be embarrassed making a product so insanely challenging to use out of the box. It's not like they don't charge a fortune for ink which I have always bought thinking it will be the best in the long run. What a terrible way to lose the confidence of a very, very long time loyal customer. My last HP printer. Goodbye.
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