Back to Amazon.com
customer reviews
99
4 out of 5 stars

Top positive review
Works Perfectly Fine
By Robert on Reviewed in the United States on January 24, 2025
Matched product description. I have it all set up and I am pleased with it. A bit of cosmetic issues but nothing noticeable to the untrained eye.
Top critical review
Faulty keyboard
By Amazon Customer on Reviewed in the United States on October 15, 2023
The keyboard on my device is beyond sub par. Delayed as well it will just miss strokes. The left shift button doesn't work at all.

Sort by:
Filter by:
Works Perfectly Fine
By Robert - Reviewed in the United States on January 24, 2025
Verified Amazon Purchase
Matched product description. I have it all set up and I am pleased with it. A bit of cosmetic issues but nothing noticeable to the untrained eye.
Buen Prodcuto
By Guillermo Reveron - Reviewed in the United States on February 19, 2025
Verified Amazon Purchase
Excelente Producto, Recomendado
Faulty keyboard
By Amazon Customer - Reviewed in the United States on October 15, 2023
Verified Amazon Purchase
The keyboard on my device is beyond sub par. Delayed as well it will just miss strokes. The left shift button doesn't work at all.
Nice Fast refurb laptop
By MD Juris - Reviewed in the United States on October 27, 2023
Verified Amazon Purchase
So I really like this laptop. The description was slightly off. I don't recall it indicating that it was touchscreen but it IS a touchscreen and that just adds to the product! I arrived as described and works great so far. The battery life is typical for a small notebook and it's a relatively new battery. It indicates it's at 94% so not new but still very high.My only complaint is my own fault. I thought it had 2 USB-C ports. It only has 1. It also has 1 high speed USB-A port, however. You can charge and power the computer from the USB-C port but if you do that, you loose that port. It did come with a generic power cord so you can just use that if you want to keep the C port free. I am a couple weeks in and It's working just fine.
Good laptop, invalid Window key
By Chris - Reviewed in the United States on October 22, 2024
Verified Amazon Purchase
Good laptop in good condition.Works out of the box with no problems.Has an invalid Windows key that deactivated Win11, so factor that into the price.
Laptop is fine, Windows install botched.
By RhythmJunky - Reviewed in the United States on January 8, 2025
Verified Amazon Purchase
Functionally, this HP laptop is just fine. No complaints with the hardware. I ran into an issue though, because the Windows version is Windows 11 22H2. That version is reaching end of support and I kept getting a message to upgrade to a newer version. I couldn't get windows to update. So I found out that TPM was not enabled because the BIOS was set to legacy mode. Windows 11 will not install in legacy mode because TPM/secure boot is turned off. I switched it to the correct setting in BIOS and the computer would not boot. If this happens you can either reinstall Windows with the correct settings or make a custom ROM on a USB drive that bypasses the windows installation requirements. All the hassle means this Amazon listing deserves 3 stars. It could have been 5 stars of it was done right.
Appearance is excellent. All systems work. Splendid product for the price.
By Paul - Reviewed in the United States on November 3, 2023
Verified Amazon Purchase
I tested everything I could think of on this laptop and everything works great. The unit demonstrates great battery life. This is an updated review; the first of these units I received (also) worked splendidly but did not have a lighted keyboard (contrary to the description). I returned that unit and re-purchased another one. The return process was easy and hassle-free (I was very impressed). The second unit looks and operates like new, including the battery life. The quality and functionality of this "refurb," unit relative to the price proves it to be a crazy-good value.
verry fast service great product
By Amazon Customer - Reviewed in the United States on October 12, 2024
Verified Amazon Purchase
Was what was advertised
Works well
By DEAL - Reviewed in the United States on November 11, 2024
Verified Amazon Purchase
Works well
Not as described
By Mark - Reviewed in the United States on August 27, 2024
Verified Amazon Purchase
Did not have a backlit keyboard.
Show more reviews