Dyson V11 Cordless Stick Vaccum

I bought my Dyson V11 in March 2024. I was happy with it until it started to malfunction about a month ago (ca14 months since purchase). The replacement part was $130! But wait … no warries, Dyson has a 2-year warranty. Yah! The ever ‘friendly’ Dyson customer service (e.g., “apologize for the inconvenience caused to you” or “appreciate your understanding and patience” etc.) informed me that: "As we checked the proof of purchase the machine is not eligible for a replacement part as we checked the purchase invoice it is written there sold by wacky jacks.” WHO?? First, I never heard of this company, I bought the Dyson from Amazon, as far as I am concerned … but apparently not. The product came from this third-party seller Wacky Jacky in NJ. So, buyer beware who the third-party sellers are! I’m super disappoint that a) such an expensive equipment broke down so quickly, and b) that Dyson customer service is so bad. They don’t respect the FTC’s (Federal Trade Commission) law which states that “It’s generally not legal for a company to void a warranty or deny coverage simply because a product was purchases from a third-party vendor.” Lawsuits have been won based on that law. Hope Dyson is next. I reported them to ReportFraud.ftc.gov. Happy ending for me though, after a discussion with the Amazon customer service they eventually agreed to a full return of the product, with a full refund. Thank you, Amazon.