Skechers Afterburn Slip-in Loafer, 9.5XW

Connivence has its price. They are among the higher priced Sketchers, they slip on. But forget reasonable expectation they may just last long enough for AMZ to deny a return when they start falling apart as they did when I called to check on the status of an email promised the day before in the following chat. (BTW Sketchers has a two year defect return policy) An associate will join the chat. Depending on availability, this may take a little while. We appreciate your patience. S Singh has joined the chat S Hello my name is Raju.Hope you are doing well. I'm glad to help you.How may I help you today? H yes thank you Shoes I purchase are coming apart S I'm sorry for the inconvenience caused. Please accept my sincere apologies towards the situation you are in. Skechers Men's Afterburn M. Fit Ridgeburn Hands Free Slip-in Loafer, Black/Charcoal, 11.5 X-Wide Is this the item? H yes After 11 months the shoes showed a little damage to the outer shell. they are getting progressively worse. I paid 94.00 for these. They should have held up better for the moderate use they've seen S Please do not worry. I will surely help you with this. H Thank you S Have you contacted the manufacturer regarding this? H No, I did not see seller or mfg info on amazon S Please allow me a moment. Thank you for your patience. H Sure S I have requested return for you. You will receive the return label via Email. Refund will be issued once item is returned. I'll raise this complaint on your behalf. This is not what we want our costumers to experience. I'll make sure that this will not happen again. Would that be fine? H Yes that's fine, I'll try another pair thank you S Your welcome!Appreciate your understanding.Is there anything else I can assist you with? H one moment S Yes please H when should I see the email? S You will receive it shortly. I will likely get another pair--convenient right? Rest assured I will look very close for any flaw and return them in a more timely fashion if needed