PetSnowy Automatic Cat Litter Box (Open Box)

Works well with two cats. With the old scoop litter pan, our younger cat tended to step in his or his sister's mess and track it. With this unit, it cleans every time one of them goes, so less mess and moping. (Makes this germaphobe's life better, 😆) One of our cats is very timid so she's had a difficult time getting used to it. I contacted Snowy and they extended the return window out anouther month and gave us suggestions. She is now using it after we removed the lid for a month and we also turned off the air freshener. We also found a stickable motion activated light that helped. We placed it under the lid just inside the doorway so it doesn't shine in their eyes and they can feel more comfortable. The three gripes I have are: 1) Their weights aren't accurate, so it only shows one cat using all the time and not the other at all. I do like the little stories it gives you after your cat goes. 2) The lid doesn't seat properly until you hit the top a few times. Snowy sent me a video of a fix by removing all the screws of a piece up front and reinstalling it. Just thinking that this should have already been quality checked and fixed before sending out to your customers and having them fix it? 3) The pan doesn't accurately tell you when it's full so you need learn how many days to change the bag for your cats. Positives: 1) I do like the bag system, you never even have to see the mess. 2) I really like the mat that grabs most of the litter when the cat leaves the unit. 3) Odor control. The only time I ever smell anything is right after our cats go and when it cleans it. We do have the curtain taped open for now and also have the fragrance off for our timid cat, but the fragrance does make a difference. If it's really smelly then it's probably full. 4) I do like how clean it gets and it is a good design. We do have to take a lisol wipe to it once a week or so, some does tend to stick to the sides sometimes if they go on the wall of the basin. We take it apart every 3 weeks to throughly clean it and change the litter. Our youngest cat will run up to it after his sister goes just so he can watch it clean, very entertaining for him. 5) It has a very aesthetically pleasing design that fits under the shelf in my laundry room. All in all, this is a far better system than the regular cat pan or pellet system, which was pretty good except our little one kept stepping in it before it dried. I still gave it 4 stars because of lack of quality control with the lid. If not for that, I would have given it 5 stars. This has made our lives easier, cleaner and the mess is very rare. I do vacuum up a few stray litter granules but, it's not very much.