Heat Storm HS-1500-SED-WI 1500W Sedona Wall Heater

I've owned several Heat Storm heaters in the past, but after some home renovations, I decided to buy this new style as I liked the look better. I keep the heater in my bedroom as it gets cold quicker than the rest of the house, and set it to turn on automatically about an hour before I head to bed for the night. It works properly about 50% of the time, if that. The timer is absolutely set correctly as evidenced by the heater turning on as it should sporadically, but there's no rhyme or reason as to why it randomly doesn't turn on. I contacted customer support for help and they told me to reset it, which did not work. It's really disappointing that this company released such a dud, and I'm kicking myself for having thrown the box out, otherwise it would be going back to Amazon. I'm giving it two stars for appearances, nothing else. Update - I ordered a replacement, and after a few weeks of consistently great functionality, the timer issues has started again. Additionally, the unit buzzes every single time it does turn on, and it hums the entire times it's on. It's less noticable when the fan is running, but once the ambient room temperature reaches the target and the fan stop, the hum is unbearable. Shame on Heat Storm for releasing such an absolute piece of trash pretending it's premium product.