Top positive review
3 people found this helpful
Fairly good unit with a flaw - See update on customer service**
By Amazon Customer on Reviewed in the United States on July 21, 2023
UDATE: Customer service on this product is Amazing! They reached out to me after my review and offered a number of suggestions for troubleshooting the unit to get it to work. After several unsuccessful tries to get the unit working they offered sending me an upgraded unit Osprey 300 free of charge. I accepted and definitely found an improved situation. That unit has 4 wheels instead of 2 which I believe is why it was getting stuck on the edges of my pool. The 300 picks up larger debris and does not get stuck on ripples or uneven areas on the pool bottom. So if you have a pool and there are no slanted edges on your pool the 200 unit might work for you. But if you have any form of larger debris, uneven/rippled floor or slanted edges on your pool then I suggest you go with the 300 model. I am truly impressed by the company going above and beyond to help fix/resolve the issue, making sure their customers are happy and satisfied. This is why I have changed my overall rating to 5 stars. I bought this unit cause I was looking for something that I could use daily/weekly to self clean the small stuff in the pool. Once I do a manual vacuum after opening the pool I can keep it pretty clean except that there would always be small which is where the robot would come in handy. For the most part the unit does a nice job of actually cleaning the pool so the small debrie in the pool. My only issue is the it tends to get stuck on the sides of the pool. I have a round 18ft above ground pool with a flat bottom. however as I mentionedevery so often it gets stuck around the sides of the pool. Its not always the same spot too. One spot it gets stuck one time it doesn't the next time and vise versa. I'm guessing it doesn't have enough power when it gets stuff to free itself. It is too bad as I like this unit. I just wish it wouldn't get stuck as often as it does.
Top critical review
5 people found this helpful
Weak power, breaks easily
By victoria on Reviewed in the United States on June 11, 2023
I've tried several robotic pool vacuums from different makers and this one is not very impressive. First thing I noticed is that it is slow to start. I submerge the vacuum to get the air out, push the power button, and let it drop. Sometimes it starts moving within a minute or 2, sometimes it takes several more minutes. Sometimes I have to pick it back out, turn it off, and start the process over again to get it going, and when it goes it just moves like it is so tired, sluggish. Also, the power button is located on the bottom of the vacuum which is very very inconvenient and poorly thought out. Many other products I've tried has the power on the top. Also, this one does not dock near the edge of the pool when finished. It's always at least 5 feet away from the edge. It tends to go in the same circle multiple times and when it gets to an edge it stays there for several minutes instead of going in another direction. But the reason I got upset enough to write a review is I went to go clean it out after a cycle and the wheel was left in the pool. After further investigation I can see that a tiny plastic piece that is meant to keep the wheel in place is just broken off. Weak plastic. It's not a part that can be swapped out either, ill have to get a whole new vacuum.
Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews