Top positive review
Couldn't generate a map or register...solved.
By Amazon Customer on Reviewed in the United States on March 24, 2025
After setting up, I was never prompted for an exploration run. I was able to get it to start, but only if I started it immediately after opening up the app. After a few seconds I would get an error regarding it's inability to open the map. I had tried registering the product when I set it up and after a few weeks. It gave an accurate map view in the report despite it's inability to generate a map. I had read that several people had issues with this and that after a few cleanings it was able to generate a map, but after about 8 cleanings I was still unable to have a different result. I called Shark and their agent was able to register it via the MAC address since I was unable to via the serial number. I didn't realize this was a refurbished model, but the agent gave an original date of activation a year before I bought it. That was why I couldn't register it via the app. Once it was registered, I was prompted to generate a map via an exploration run. Since then it has worked perfectly and we are very pleased with this. So if you are having issues like this call them, it was an easy fix.
Top critical review
9 people found this helpful
Connectivity Issues - Updated - Terrible Support
By Daigs on Reviewed in the United States on February 15, 2024
I've had this for about 10 months now. Never ending connectivity issues that have progressively gotten worse. It seemed fine for a few months, then would disconnect and the only way to reconnect was to get fully reset and set it back up again. As of late, it will run once or twice and a couple days later, I have to reset it. Just absolute trash, which is unfortunate as our other Shark robot is excellent. I finally found time to call tech support. You have to call because chat or email isn't an option so that's an inconvenience. The gentleman I worked with was extremely pleasant but all he could do was walk me through the same reset procedure I have been doing so that he could note it and recommended I call back next time it disconnects. Certainly not his fault but looking at other reviews, there are clearly consistent issues with this robot so I'll have to jump through some more hoops in the coming days. I will say, when it works, it does a great job. I've had good luck with Shark Ninja products in the general but this one is a dud and will make me think twice before purchasing another bot from them. UPDATE 03/20/24 - After nearly a MONTH of dealing with their tech support, I'm ready to toss this into the garbage. SharkNinja's support, while very nice, are useless. Every call, it's starting from scratch. I've been promised callbacks on 3 occasions and not one callback has occurred. On top of that, they try the same thing: reset and reconnect the bot, then they say they're going to push a firmware update that could take up to 2 days. That time comes and goes, no firmware update and the bot disconnects. They'll tell you they need to try it one more time and then they'll look at other options. This is unacceptable. Terrible product and terrible service.
Sort by:
Filter by:
By -
Verified Amazon Purchase
Vine Customer Review of Free Product
Sorry, no reviews match your current selections.
Try clearing or changing some filters.Show all reviews
Show more reviews