(NEW) Victrola Stream Onyx Turntable

I purchased this as a replacement for another older turntable that was hardwired to our Sonos speaker. However, the needle had broken and was over $100 to replace, so I thought maybe I should just get a newer turntable that natively integrates with Sonos. Shipping was fast. That's where the plusses end. Firstly, when I unboxed the item, several of the branded stickers to indicate whether items were previously opened were torn, so I'm guessing this is an item that was previously returned. Everything looked to be like new, so I didn't worry about it. Setup involves guiding the tension band to the turntable, so that it can move the turntable. Then attaching the counter-weight to the arm (a bit of fiddling, but got it done). Then attaching the based, the rubber mat for the record player to rest on, and attaching the needle cartridge. I initially tried playing the unit without full setup via RCA cable to my Sonos 5 and it worked fine, although the record sounded slow at 33 RPM (you can only set it to 33, off, or 45). You can also play with the anti-skip setting, which didn't seem to do much or apply. As this was a game soundtrack LP I wasn't that familiar with I wasn't 100% sure but the sound was just off. I went ahead and did the pairing with app on my iPhone. It was okay, but after a mandatory update, the app sort of just froze and wouldn't let me do anything. I unplugged the turntable and hard-rebooted the app and then it came back. I was able to pair it with my Play 5 via the app. I tried a new album and played it and both my wife and I thought that the songs just sounded slow. There isn't anything obvious about how to adjust the speed, nor am I an audiophile or record player set-up expert. Frankly, at this price point, I kind of just expect to plug it in and have it work. I've had other turntables at half the cost work better with less fidgeting to be done than this one. Given that one of the main perks is wireless playing to Sonos, that part worked fine, if speaker selection was a bit fidgety in the app. Except the songs played off of any record just sound slow, as if the turntable isn't turning quite fast enough. I'm returning this only because I've wasted several hours today trying to make it work, it's brand new, and I don't get paid by the manufacturer to troubleshoot their products. I like the design, look, and feel, which aligns with an almost $600 price point, but the bottom line is that this unit didn't work out of the box. Some of the torn stickers seem to indicate someone else had previously received and returned this turntable, so maybe it's just a "looks good to me, let's rebox it" refurbishment issue. However, if I'm buying a previously opened product, I expect to get a discount and, most importantly, for it to work.