Thermaltake Frostbite 380 Gaming Desktop

Looks good, price seemed right... but after I received it free from package damage... it would not boot pass the bios screen... called Thermaltake and they seemed helpful, guided me on a quick check of components. Nothing seemed to work. Called Amazon and spoke with a representative who told me that the item was not eligible for returns. I could either be refunded the money, or receive the almost 900 dollars credited to my account. I asked them to just refund, and I'll attempt to buy another from an in store company. 4 days later no refund... so I called again, this time to be told I'd have to return it... to receive a refund. I have already disposed of this item and it is no longer retrievable. So Thanks Amazon for telling me 2 different things and costing me almost 900 dollars. The PC was for my 14 yr old sons birthday.