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397
4.5 out of 5 stars

Microsoft Surface Laptop 5 (2022 Model) (Open Box)

$872.99
$1,299 33% off Reference Price
Condition: New; Open Box
Color: Black
Screen Size: 15"
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Top positive review
1 people found this helpful
Charger port stopped working BUT...
By Tori on Reviewed in the United States on November 20, 2024
So my charger port stopped working after a year and I was quoted $500 to repair it and my warranty wasn't applicable BUT it's okay because guess what? You can charge these with a regular shmegular usb c/ type c charger. Although if you decide to do this make sure the adapter/box that you're using is at least 65w so that it charges optimally and doesn't cause any long term issues. It's okay if it's a higher wattage because the device itself won't pull more power than it needs.Besides the whole charger debacle this is a wonderful device. I purchased a few weeks after I started taking college classes because the one I already had was too big and bulky. This one is slim and doesn't take up much space. I can fit it on a school desk to take notes and still have enough room for my tablet which I have my textbooks on. It is heavier than I expected but it's tolerable. The touch screen is super convenient. And do to it's smaller size it makes studying anywhere possible. Then when it comes time to take a break it's crisp speakers and quality graphics make movie breaks a dream.If it wasn't for the fact that you have 2 different charging options I would've told you not to buy it because the slim design makes it more complicated to take the device apart and put it back together if you do need repairs which make them pricier. Its also hard to get the parts themselves. But since the issue of the dead charger port isn't actually a problem I've fallen in love with this device all over again!
Top critical review
33 people found this helpful
Bought 2 of these, both came defective out of the box
By Joel on Reviewed in the United States on July 4, 2023
This is the second time of purchased this laptop from Amazon within a week. The first one came defective out of the box. The keyboard, trackpad, and display would not work. Also, I received an open boxed laptop instead of a brand new laptop (the shrink wrap and all the protective plastics/materials were missing).I returned this laptop and immediately bought a second one. This second laptop arrived was not opened box this time (shrink wrap and all protective materials included), but the exact same problems as the first laptop; keyboard, touchpad, and display all not working.Plugging in external keyboard and mouse allowed me to get through setup, but getting the display to work required holding power button for 5 seconds. I went through all system updates and firmware updates and installs, but that didn't fix problems. I could see device manager reporting issues with the firmware. I eventually got firmware in a working state but still nothing was working.Now I have to wait 30 days for my refund. Extremely disappointing and frustrating. I will never buy such expensive items from amazon again, especially with how their customer service treats you.

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