Chefman Power Portable Immersion Blender

I bought this due to the reputation of Chefman, payed a hefty price, assuming it was high quality. It is built well, but out of the case after charging it up, it does not work. And to top it off, there is no customer service for troubleshooting in the literature or online. I could call, but who would I talk to, if anyone…anyone who speaks understandable English.? It is made in China and most products made there are suspect. So, whatever you buy: BE SURE WHEN IT ARRIVES, TAKE IT OUT IMMEDIATELY AND MAKE SURE IT WORKS. There is a return policy, but for ONLY 30 days. A costly lesson learned. I have an update: I contacted Chefman, explained the situation. They needed additional info which I supplied and they replaced the device.So, as I previously said, be sure to immediately check out your purchase and if there is a problem, contact the manufacturer asap. Chefman stands behind their product. They did this time and I want to give them a ‘shout-out’ for excellence customer service.