Hyperice Normatec 3 Recovery System for Legs

After spending $1,500 on a compression system. One, I would expect to receive a working device. However, both the boot, and the arms didn't work. I decided to go through hyperices customer service, because places usually prefer that. However I've been working with them for over a week and I still don't have a working device. They get you to test all the equipment. Then after you test all the equipment which takes some time, they then get you to video tape it. It would be nice to know that they wanted you to video it beforehand. So you don't waste your time. Then they ask for more information! Then more information! Meanwhile you have spent $1,500 and still don't have a working device! Not quick responses. Nothing to actually Remedy the situation as of yet. This is ridiculous for spending this amount of money on something. I will say I've tried it at a gym before and it is really nice. I'm just really upset at the customer service and the fact that I got a faulty machine.