GUA OYH Front Door Handle Set Entry Door

Wish I would have read all the poor reviews on this product before purchasing it. I am outside of my return window, but I previously looked through the box and all of the parts were accounted for, despite that being a posted complaint by others. The material used for the handles (I bought the black matte) is very nice and appears sturdy. My delay was a major surgery and the intimidation of having to drill a hole in my door to accommodate the lower lock set with the fancy long grip.HOWEVER---I finally began the installation process today. The top part was without event, went well, looks nice and functions great. The bottom part is simply BROKEN......The outside lever will depress and activate the latch so the door will open but the inside handle does ABSOLUTELY NOTHING. There is no way to open the door from the inside. I rechecked the installation, thinking I had made a mistake but that was not the issue. It is the fact that the inside lever is defective, it is impossible for the lever to trigger the door latch, and the door simply will not open from the inside. THIS IS A TOTAL MESS. I am so incredibly sorry that I made this purchase. If you are thinking about buying this product PLEASE read all of the reviews carefully and take note that there are serious defects with this door handle. Seriously dangerous in the event you need to vacate the house in an emergency situation, you will never be able to open the door to get out. This goes beyond a just product review; it is a safety issue that should receive immediate attention by the manufacturer. REALLY disappointed in this handle and it needs to be pulled from the market until they can correct the issue.