Regalo Retractable Baby Gate

UPDATE: When I spoke to the company they didn’t seem concerned with safety of children when their products were having these issues. They did send replacement parts. We installed those and lo and behold my toddler easily popped it off the wall today and we ended up in the ER after he took a fall down the stairs. I don’t think I’ve ever left such a terrible review for something but my child’s safety and yours is important. Originally Post: I would like to start off by saying I originally purchased this gate at Walmart and really liked the concept of a retractable gate. We used it for months at the bottom of our stairs until the latching mechanism that latches the gate itself onto the wall broke. We decided to purchase a replacement this time we purchased it through Amazon. This gate is the same one I purchased at Walmart so it was an easy replacement of all the part and lined up perfectly with the holes we already had. When attempting to mount it though we noticed the mechanism could no longer latch with the pieces it came with- mind you we replaced all parts of the original gate to ensure it’d fit. We thought it was faulty, so we sent it back ordered a new one. What we did not expect is for the second one we ordered as a replacement the latching mechanism- again the part that latches the gate onto the wall- also did not work. We had to manipulate it in a way where it could even latch on appropriately and within 15 minutes of that my 17 month old child easily walked over there and tugged on it a little bit and it fell off the wall. This could be dangerous, when this happened I was grabbing something in my bedroom, 45 seconds tops, he managed to do this and got all the way up the stairs. I have personally sent an email to the company who makes this because this could end up being a debilitating or fatal injury waiting to happen if someone uses it to block stairs like I have seen pictures of a lot of people doing.. we currently have a pack and play with 90 pound weight plates in it now blocking our stairs until we can find a replacement gate. It’s so disappointing that this company states on their website they take safety of children seriously yet allow for their products to be potentially harmful if not fatal.