Sony SRS-XG300 Wireless Portable Bluetooth IP67 Waterproof Party-Speaker (Grade A Refurbished) (Open Box)

I'm giving one star do to the fact that I felt something was "off" about the speaker itself as soon as I pulled it out of the box. It came with the cords and instruction manual BUT the speaker itself had no factory stickers or protective film. I found it odd because everyone knows upon purchasing new products - there is usually SOMETHING (such as a sticker and/or protective film) giving the purchaser some type of assurance that they just bought a BRAND NEW product. But I just tried brushing it off and plugged that baby in. I charged it and played a couple songs but that was it. It was late and so it wasn't until New Year's Eve that I had actually tried out the volume level and "MEGA BASS" feature and I noticed the second time I actually powered it on that there was definite distortion or static. My friend who was over noticed it as well. So after playing detective and after watching multiple un-boxing videos of the SONY SRS-XG500 I noticed they all came fresh up outta the box with two blue stickers located on the front of the speaker. MINE HAD NOTHING. I called SONY and they confirmed that it most definitely should have had the new stickers attached. They had me to two different reset features in hopes to fix the sound trouble - but to no avail. They (SONY) is sending me a pre-paid shipping label and sending me a NEW SONY SRS-XG500 from the actual warehouse. I WHOLEHEARTEDLY BELIEVE I WAS SOLD A "RETURNED/REFURBISHED" speaker. I own a SONY speaker and its pretty old - RDH-GTK37 which has been through three pretty big parties and my daily listening habits with nothing to complain about. Just thought ya'll should know.