Top positive review
Fast
By Jaygon on Reviewed in the United States on January 10, 2024
Scanner is fast. Easy set up. My old scanner was ten years old and was time for an upgrade. Purchased in June 2023 and is now January 2024. Working great still.
Top critical review
Product was never intended for Sale in United States
By Amazon Customer on Reviewed in the United States on May 1, 2025
After 7 months I had issues getting clear scans from the product. Contacted RICOH Customer Support and based on the Serial Number and Part Number of my scanner, the scanner was never built for use within the U.S. The part number ended with a 1 which signifies area of use to be Europe and Africa, I am in Illinois. The part number should end with a 5 for US and Canada, As a result, there is no warrantied and cannot even be serviced by RICOH. Still working with Amazon and Vendor to correct the issue about selling a product not for use. I am not optimistic of outcome. This is particular scanner should have NEVER been sold in US, per the manufacture. Amazon has no buyer protection for this issue.
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