Top positive review
Outstanding Service if Needed!!
By S. Thebert on Reviewed in the United States on April 14, 2025
I bought this solar opener because I wanted soft start and stop as well as solar battery backup. It worked great then months later I had a problem with it. It didn’t stop at the same place. I contacted TOPENS support and they they worked with me on it with things to do, e-mails back and forth. Every email they told me they would help me all the way until it was fixed and we did solve it. A magnet slipped out of place and when put back the opener worked great again. I got the feeling they were 100 percent behind the product and they cared about me getting help.
Top critical review
2 people found this helpful
Short life, poor support. Cheap garbage. Kindly please test this, test that.....no more
By Zeke on Reviewed in the United States on September 23, 2024
Gate opener failed after 3 1/2 months. Phone support sends you in a continuing circle of recordings. Email support slow to respond. Have not shipped warranty part out and it has been 12 days since approved. That took 3 days of emails back and forth. Recommend a different brand. UPDATE. I finally got the replacement part. Gate worked for a few days, then failed. Did the email back and forth, testing performed and replaced the parts they sent me. Gate worked for a few days before failing AGAIN. UPDATE. I have had several problems with gate motor and have done the requested testing several times. I have already replaced 2 replacement parts they sent me after I performed the requested tests. The gate is closing but keeps running and not reversing....damaged my gate a bit. I have over 8 hours of frustration doing tests, sending emails, replacing parts....I RECOMMEND LOOKING FOR A DIFFERENT BRAND AS I CANNOT GET THE GATE TO WORK PROPERLY OR A REPLACEMENT ASSEMBLY. IT IS VERY, VERY POOR QUALITY FOR THE PRICE. UPDATE. The warranty is test this, test that. Off to the dump. Wasted over $700 dollars on this brand. About $5 per use. Not to mention the wasted hours of troubleshooting defective parts.
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