elgato ELGATO HD60 X Elgato HD60 X - Stream and record in (Open Box)

This is a trash capture card. I would never recommend it to anyone. I bought my first one many months ago. It worked twice. Then afterwards, the video would go completely black, and the led would slow flash red - which their website says is supposed to signal "*Recording in Progress - This status is only active when recording with Elgato 4K Capture Utility Software." I have never used Elgato's software or attempted to record in 4K. When doing this, the card continues to record sound, but no video. Because I was in the middle of moving, at the time, I accidentally let my return window expire before even getting to use it. So now I'm stuck with a dead capture card that I cannot get a refund for. I hoped to exchange it, so made a new purchase for another HD60X. Received it. Worked. After a few uses. Exact same issue. Captures audio, black screen for video, slow flashes red. Uhg. Exchanged it TWICE, BOTH TIMES, exact same issue. Works a few times, captures audio, black video, slow flashes red. I'm so frustrated that I cannot just get a refund for it. Every single one that I have gotten exchanged for it has died for no reason, and I'm so angry dealing with this. Summary. I've been through 4 of these cards. All 4 of them have died for no reason, after only a few uses. This last one I got, didn't even work right out of the box. They'll capture audio, but no video (black screen), and slow flash red (while NOT using Elgato software). I have tried changing out all of the HDMI cables and USBC cables in every combination. I have tried capturing on Windows and on Mac. I have tried connecting to every USB peripheral available on all of my computers. I have tried capturing from a Nintendo Switch, Play Station 5 and directly from my Macbook Air. All of these devices have successfully captured at one point, but will not capture now. I have tried using both Streamlabs and OBS streaming softwares. NOTHING WORKS. What a waste of time. I just want a refund for the original one that I bought.. If I had known this would be such an expensive nightmare, I would have never bothered with Elgato, and just gone with another brand. UHG. Don't trust the Elgato name. DO NOT GET THIS CARD.