Top positive review
7 people found this helpful
Cracked, white gets filthy
By DAB on Reviewed in the United States on June 24, 2025
UPDATE: The Delsey Paris customer service was phenomenal and shipped a brand new replacement suitcase to my door (in brown, as requested).. I simply submitted pics, the serial number, and the receipt. Im blown away by their responsiveness and generosity. I highly recommend this company. 1: Cracked at the wheel attachment area after two years of use. Luggage repair place said this was game over. If the suitcase is cracked where the wheel attaches, there’s nothing to attach the wheel too, and the suitcases is useless. 2: White color suitcase gets filthy after each use being on conveyor bolts at the airport and the baggage claim area. I had to scrub it down after every trip to keep it presentable looking.
Top critical review
8 people found this helpful
Nope! Don't buy with these kinds of handles.
By Amazon Customer on Reviewed in the United States on May 11, 2025
Purchased February 2025 for trip to Hawaii. Handle of THIS style completely broke off the large suitcase while in Hawaii. Promptly returned the complete 2 pc set within my return window timeframe. So thankful it happened sooner than later. I loved this name brand because I have a Delsi carry-on that my daughter kept borrowing and it is absolutely well made but this version with the handles just barely tucked in with weak hardware inside the material is sub par and a complete disappointment! I need to go back to the other style where the handles are build with leather and visibly good hardware attached to the suites and buy the large one.
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