Apple 14" MacBook Pro, 8-Core M1 Pro(2021)(Open Box)

This is my third MacBook Pro purchase through Amazon’s renewed program in under two months. I’ve been trying to upgrade from my 2013 machine (which Apple has basically bricked through forced obsolescence) without dropping $4K+ on a brand-new system. Laptop #1 wouldn’t even boot. Immediate return. Laptop #2 took a month to arrive (despite “expedited” shipping), showed up with a warped frame, and started overheating within weeks. Returned again—now waiting up to 30 days for a refund. Laptop #3, ordered at a significantly higher price point to avoid more hassle, finally arrived… with the wrong size charger. The unit shipped with an 87W aftermarket block instead of the required 140W charger. After 90 minutes on the charger, the battery was still at 8%. I contacted Amazon support expecting a quick fix (like every other returnable item they handle), but was told I had to wait 24–48 hours for an email from “the seller” before anything could happen—even though the seller is Amazon themselves, via a contractor. I didn’t ask to return the laptop. I just needed the correct charger. Instead, I had to buy a proper 140W charger out of pocket—again. I haven’t even removed the wrapper from the incorrect one they sent. This should have been an easy, next-day resolution. Instead, it’s been an exhausting string of poor quality control, long delays, and frustrating support over what should have been a minor fix. Amazon: Do better.