Top positive review
309 people found this helpful
Almost perfect
By D. Kodgis on Reviewed in the United States on November 26, 2023
It cleans especially well. This means the one disposable dust bag it comes with will fill up quickly so immediately buy dust bin bags-you will need them fast. Be sure you get the RoboRock app to set it up with. Setup is easy and essential using the app. Alexa or Google integration is a breeze. It is fairly quiet on balanced suction mode, and not really so loud on turbo. You MUST manually empty the dust bin in the Q5+ if it fills during cleaning and that is a real possibility if you have a lot of square feet. It will dock due to low battery or being full and upon docking it will empty by itself. However if during its cleaning cycle, it gets full, it will not sense this nor return to dock to empty. You MUST empty the dust bin-easy enough to do using the app. Dust bin contents are sucked into the dust bin back when docked and you manually choose empty dust bin. You have to let it run and do its thing. The best thing: set room mapping up and let it run around to map your floor. Then it will clean. Doing mapping first is easy and fast. You have to save maps of rooms/floors by setting save on-you toggle it to "on" and then you map. You can set up tasks meaning you can have it clean one room then go back to dock to empty and this is a good thing because it most likely will not overfill from one room and you need not manually empty it. Create three or four tasks and with each completed task, it will go back to dock and empty. If you do not do tasks, and you try to clean 1200 square feet, it WILL fill up and you MUST intervene and tell it to go back to dock to empty it. I run it 2x a day for 1200 feet and no matter what I do, it fills up before it is done cleaning. I have no idea where it comes from but the bin gets full about half way through. There is no way to get around this. This device picks up ever-so-fine dust, and dirt-better than with a vacuum. The big clumps of hair if you have dogs...not so much but these are visible and easily picked up after the device has left them behind during its runs. It just cleans and cleans! Let me go back to cleaning. It does this well. I am surprised how much small stuff it picks up. It picks up dog hair, etc. well. It seems to pick up dirt I cannot even see or notice. With a full charge, you may get 1200 square feet; I do with about 15% battery left. If not, it will go back to charge on the dock when it gets to 19% low. My plan: let it work using tasks (you can set a room or floor schedule) and let it charge and by the morning, empty the dust bin by using that option via the app, and let it clean again a floor where you do not have activity or where people are not at home or around (bedrooms for example). I say work it; run it daily. I have a good vac; I vacuumed Wed, and it is Sun and it is shocking to see what it has been picking up in the dust bin. If you have a dog or cat, this is the move. I am not saying it will pick up long hair but the short hair and dander, yes it 100% will. It cleans under the beds (yay!) and under furniture where it fits. It is not an industrial vac. It most likely won't and should not be used to pick up wood chips, etc. around a wood stove, nor should it be used to pick up large particulate matter. It does pick up coins without any noise or damage so that it great if you miss a coin on the carpet or floor. I can use Alexa ("Alexa, tell Roborock to empty the dust bin" or "Alexa, tell Roborock to start cleaning" or "Alexa, tell Roborock to dock") for basic commands. If you have a spill, you will have to experiment to get the unit to clean it up; it looks like if you press the home button on the device, it cleans within a 10-foot radius. It will just try to clean in rows so you will just have to try it out for spot cleaning. It may be a pain to get it to do that. I can't imagine people with pets not having this or one of the Roomba pet hair cleaning units. This is going to save me so much work. I am not getting any younger. I thought "Why deny myself technology?" so I got it on sale. I highly recommend meaning for me it matched my expectations and needs and easily so. One last thing: the roller will clog with wrap-around hair. It is easy to take out and clean BUT you MUST put the roller brush cover on exactly meaning there are four tabs and two go in manually at a bit of an angle and the other side of the roller brush cover has two clips that go back into place when you pinch them. IF you see any of the four tabs, you do not have it in place correctly. This shows up when you try to empty the unit. It will not empty. You will hear it try but it will not because the suction is too low because the roller brush cover is not completely installed/inserted. You may find the unit telling you you are attempting too many empty commands and it will ignore your commands to empty the dust bin if you find you had the roller brush cover on loosely. The way around this is to take out the dust bin and with a flashlight locate the reset hole (use a pin). It is well-hidden. When you find it, put in the button while also holding the home or power button. This resets the device. You have to readd your unit to wifi (not 5 but 2.4) and be sure your phone's wifi for this is on the 2.4 band. Reattach the unit to your 2.4 wifi and you will be good to go. The unit will start recognizing the empty command and with the roller brush cover on correctly (no tabs showing), you will see the unit empty its dust bin. All maps, etc. are saved in the app. Only the unit gets reset. The bags are really easy to change. I filled that "7-week" bag in a week. That is how good the unit is. I have run it 3x a day and I still pick up dirt. I have no idea how or why but I do breathe easier now without any decongestants, and the house is clean! Any vacuum clogs and needs cleaning. This unit is no different. It is maintenance. After a week or so, you get the hang of it. I did not get the combo mop unit because I can do that with another machine. I wanted a dust bin that was 100% for dirt pickup. It works. It works well. I am getting another for the second floor with carpet and with carpet, the unit senses this and goes into turbo mode to clean. For hardwood, it does not have to do that. There are four speeds. Night is quietest. Balanced is good. I like that setting. The wrap-up: run this a couple of times a day (why not?) and pause your cleaning via the app after 30 minutes or so to return it to dock and empty. Or use tasks. No one is going to get 1200 square feet cleaned in one pass without emptying. That is a good thing. This device picks up! For real!
Top critical review
58 people found this helpful
Just okay, self clean is great
By Word Nerd on Reviewed in the United States on June 3, 2024
I had my eye on this for a long time and grabbed two of them when they were on a crazy sale. I used to have an original Rumba, without self cleaning. It was pretty dumb, always got stuck, and I found myself caring more for the Rumba than it cared for me. The RoboRock thinks it is smarter. But even though it maps out the home, it is definitely not housekeeper quality. It doesn't go back and forth in lines like humans do, so it's zooming all over the place, making my house's map look like a 3-year-old's crayon drawing. I'll give pros and cons, but first let's clear up some misconceptions: --The RoboRock does NOT need the app and does NOT need a wifi connection. All you do is press the power button and off it goes. You can send it back to the dock by pressing the house icon, or you can wait until it thinks it's finished and goes back on its own. --If you do set up the app, pay attention to what you are accepting. You don't have to accept the option to send all your info back to its marketing people. You can decline. --When the app and device are connected, they are NOT connected to the internet. In your wifi settings, you'll notice that the device shows "not connected to internet." Unless, of course, you gave it permission during setup. It doesn't need external internet. It needs your local network only. Now for the pros and cons. Pros: Self emptying - best feature ever. It has powerful suctioning most of the time. It can climb over most low objects, like the trim between rooms or when moving from hardwood to carpet. I didn't plan to use the app, but I finally downloaded it and I like that I can tell the robot to go back to the dock when I'm tired of listening to it flail around the house. You can change the language for which it speaks. It does clean better than a Rumba. The spinning sweeper is longer than most robot vacuums so the reach under things and in corners is better. Bags. I love that it uses vacuum bags because there is nothing more disgusting than emptying out a vacuum tank and ending up covered in dust. Cons: My biggest complaint is that it thinks it's stuck when it bumps into a piece of furniture. It's not tangled in anything. It just can't move forward. Instead of backing up the way it came, it stops and calls out "Error, remove the obstacle or move the robot." So I would either have to lift my couch out of the way for the robot's convenience or I have to move the robot to somewhere else. This is where it is just as dumb as the Rumba. At least the Rumba gets legitimately stuck under the couch. This robot isn't stuck. It's just lazy and annoyed. But it is a real problem, because if I have to get up (say, while I am working) to cater to the vacuum, then I may as well use a real vacuum and do it right. If I am away from home and have the robot on a schedule, what am I supposed to do? The robot will just sit there in the corner, not cleaning, draining the battery, and not emptying itself. That is a major fail. I also have issue with the way it approaches lighter objects. It can't pick up a twist tie but it'll drag my bath rug all around the house. If it is programmed to sense walls and things, why can't it learn to leave behind things it can't pick up? Why is it pushing my cat bowl around instead of mapping it as a light piece of furniture. Cleaning quality is not great, especially on hard floors. It leaves a lot of crumbs and dirt behind, often traveling around it rather than over it. I even picked the robot up and placed it on top of the kitchen crumbs, but it took off into another room instead. I used a broom instead. But it does often bypass areas altogether, which is annoying. On hard floors, it also spits some of the dirt back out its back end. Gets tangled in wires. You would think that by the year 2024, someone would teach these vacuum robots to disentangle themselves from wires and shoelaces. Nope, it sucks in the wires, internet cables, shoelaces and pulls and pulls and pulls until I get up (again!) and pull them back out. Really dumb. Does not really handle hair well. A lot of reviewers are praising this robot for dealing with shedding animals. Yes, it'll clean up the hair, but then the hair gets tangled in the roller. There's no feature to cut the hair from the roller, so that leaves you flipping the robot over and cutting the hair manually. The manufacturers went through the trouble of having the robot empty itself. Why wouldn't they have a hair trimmer feature too? At the sale price I paid, I think I'd only recommend this vacuum to people with small uncluttered apartments with mostly carpet. I'd never pay the full $800 for it. Not worth it. For a larger house, it's good for lazy days and light cleaning, but have a "good" vacuum cleaner on hand as well.
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