Top positive review
125 people found this helpful
The picture is phenomenal at this price point. Has slight glitches though
By Electro Tech on Reviewed in the United States on August 10, 2023
55" Omni 4k QLED The picture is amazing in 4K full HDR! You cannot beat this TV for this price. I found out through my Roku that the manufacturer is Toshiba. So I had some issues. First it would log me out of my Amazon account and I would have to go in and set up my home screen again. No biggie and it stopped doing that. The Pandora music app plays but lags so bad that you can barely use it besides just letting it play. The fire TV will not support the spectrum TV app which was almost a deal breaker. The ARC HDMI will control my home theater receiver, turn up and down the volume, turn it on and off, etc but only if I don't have a receiver installed through the TV. When I install it through the TV settings it will be fine most of the time but then glitches and mutes the receiver when turning the volume up, will randomly display the volume every 20 seconds unless I turn the volume up or down a few times etc. The Alexa works great on it and actually took the place of the echo dot that I had installed in the room. Bonus because I can use that echo dot as another zone in a different room for my smart home. It automatically controlled all of the same things, lights, switches etc, and required no extra setup which was very cool. So the good... Well the really good... I've always used Roku and, sorry Amazon, totally prefer Roku over the fire OS. I bought the more expensive Roku 4k stick and it does full HDR and Dolby Vision in beautiful, dazzling picture even though it's not plugged into the HDMI 2.1 port (HDMI 4 ARC). I need the ARC input to control my home theater receiver. The other three ports, HDMI 1 through 3 are HDMI 2.0 ports according to the description, but it still pushes the full HDR signal through these ports. So I'm extremely happy with the TV now. The Roku also controls TV power on/off and volume through my home theater receiver. The only issue I have is when I turn the TV off through the remote it's not turning my receiver off. But I'm sure there's a setting somewhere that I haven't found yet to fix this. Also with the Roku I get the spectrum TV app and my Pandora works fine and switches to the screen saver (the Pandora app through the fire TV OS stays on the blue screen while playing and I'm afraid that will cause burn-in on the TV screen after countless hours of play). Bottom line, you won't be disappointed with this TV. The fire TV OS will work great for you I'm sure, but I just prefer Roku. I spent the extra for the 4 year extended warranty as this is a relatively new line of TV. But being manufactured by Toshiba I'm sure it will be fine! ENJOY!
Top critical review
58 people found this helpful
Defective
By Tom Abel on Reviewed in the United States on June 30, 2025
I’m not sure I’ve ever had such a bad purchase experience. I’ve had the 65” version of this tv in my cart for months waiting for a deal, checked it the other day and it said “early prime day deal”. The deal was so good I sprung for the 75” and I was ecstatic. To be fair it’s a beautiful tv, the picture is incredible, I love the smart home capabilities with Alexa, and I love having a huge tv for such a good deal. However, it has a major flaw. Setting the tv up and the initial update was difficult as it seemed to be having connectivity problems which was odd because I’ve had no issues with my internet otherwise, and I tried both on WiFi and connected with an Ethernet cable, but I eventually got passed the update and setup. As soon as I got to the Home Screen I went to download the apps I typically use. Netflix, Hulu, YouTube tv, YouTube, prime video, Spotify. None of them will install! I click the download button and it says “queued”. But it stays queued forever! It never installs. I researched online and it seems to be a somewhat common problem with this tv as other people are posting about this on forums, but none of the forums had a solution that worked. I tried all the troubleshooting steps I could find anyways and sure enough, nothing worked. So I had a friend who works in tech support look at it. After a couple hours of trying different things he says I got a lemon. So the next day I try going through the Amazon app to call their tech support and I only get error messages and can never actually call. Great. Now I decide to call customer service to see what my options are. I have no idea how I’d go about returning this massive tv as I don’t think I could even get it back in the packaging, and I KNOW I can’t drive it anywhere. The woman I spoke to from customer service tells me my options are exchanging it for another tv, OR I can be refunded my money WITHOUT returning the tv…then she puts me on hold and comes back changing her tune now telling me my only option is returning the tv for a refund, but they’ll send someone to pick it up. I’m thinking she meant someone that will actually come in my home, pack it up and take it away. I’m still not thrilled with the experience, and I was suspicious because I’ve never heard of that but she says she’ll email me instructions, so I agreed. Upon reading the instructions I realize I was correct, they don’t have a service where someone comes and packs it for you. The instructions were to box up the tv and leave it on my front step, after I told her I don’t think I’d be able to get this back in the box… This tv doesn’t do much without the apps. I know I can use other devices for these apps but that is not what I bought an Amazon fire tv for. My friends are telling me that’s why it was on such a good sale but the tv was not listed as refurbished or defective, it was listed as an early prime day deal. I’ve now canceled my return and have paid several hundred dollars for a very large monitor. I don’t think I’ve ever bothered to write a review in my life but this one takes the cake. Defective tv and horrible customer service. Stay away from Amazon fire tvs.
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