Samsonite Ascella X Softside Luggage Set

So I got this a year ago and bought it because I had other Samsonite luggage that I’ve had for a good 10 years. This set doesn't live up yo Samsonite quality and stuck with it at this point. First one of the zipper pulls just came right off as if I shaved it off when I pulled it. Then another pulled tab came off and finally a third one came off. I started the warranty process amd sent pictures. They said I had to deliver the luggage to one of their dealers, which is about 40 minutes away from me, amd then they would charge me $20 to ship it yo NY. After contacting them I was told I could pay to ship it to them directly. If they found it didn’t fall under the warranty I would have to pay to have it shipped back in for the repair. I sent them pictures and yet they still couldn’t tell me if it fell under warranty the idea of having to pay at least $40 to ship it back-and-forth for them to tell me if it under warranty was insane I’ll be better off buying new suitcases.