Ninja XL Pro 7-in-1 Indoor Grill/Griddle (Open Box)

I ordered this Nina Foodi after a month or so of research during a July Prime Day via a guaranteed Amazon third-party seller. I was so excited to fire her up that I failed to realize for a solid week or so that the item I received was not as pictured and advertised. My Ninja Foodie was all black, instead of a mixture between stainless steel and black, as pictured online in the listing. I have attempted to rectify this several times via support on the Amazon app and PC web browser and the customer service chat prompts send me on an endless loop of questions that never permit me to reach a resolution. I didn't receive the correct item and now I am outside of the return window. Every time I look at it I'm disappointed it doesn't match all my other kitchen appliances. I hope Amazon can help make this right... Sadly, in regards to the product performance, I'm sadly disappointed. I've used my Cosori Air Fryer purchase on Amazon for several years and that's the primary functionality of this 7-1 that I utilize. The temperature and timing settings are easy to use. I like that there are buttons and the dial for easy maneuvering. The down side is the lack of depth between the ventilation system at the top of the unit and the basket. This is an issue because if you are doing items that aren't very heavy or dense, they can literally fly up into the heating element and fan at the top of the unit! My most frequent use of my air fryer in the past has been preparing bacon. If you use parchment paper inserts for easy cleaning or aluminum foil (yes, don't judge me. I know it's a hazard to use foil and they kind defeat the purpose of "air fryer" because they block the ventilation at the bottom, but they do make cleanup super easy, and that's kind of important with this unit, in particular) they will literally lift right up and off the basket with your food into the fan. Pretty early on, my bacon got sucked up in there and the hot grease leaked all down the lid and back of the unit. It was a mess! I learned to sometimes put cutlery or something to hold the food down, but I never had to do this with my old air fryer. The grill and griddle feature is what made me want to buy the unit because I don't have an outdoor grill and while it's great, I don't know if it makes this product worth the cost and limitations with air frying, since that's probably my primary use. I find myself wanting to use my old Cosori deep basket. To further complicate things, this unit is hard to clean. The hood of the grill gets dirty pretty quickly (especially with food flying up into the fan) and unlike basket air fryers where you can do the soap/water hack for easy cleaning, this one is kind of a pain. Yes, you can easily pop out the grill/base of this unit and it's non-stick, but I'm not sold on it. Also, unlike other air fryers you see the grime at the top because of the hatch style opening. If I had gotten the product pictured, I think I would be generally okay with the air frying cons and the additional functionality, but I'm pretty disappointed with Amazon's inability to help me contact the seller and get a resolution. Be weary if you see this listing with third-party sellers.