Travelpro Hardside Luggage, 2-Piece Set

Initially loved this luggage after a lot of research and recommending it to friends and colleagues, and was planning to replace another set with Travelpro. Never again, have never been so baffled by impossibly frustrating experience trying to simply find a replacement wheel or get customer service to even process my requests. After about a year noticed one of the wheels sticking a bit, then wobbling and eventually starting to rub against the plastic housing the wheel assembly. After an hour and with multiple tools, I was able to remove the wheel housing myself and it looks like it is a bad bearing and screw. If I wasn't handy, never could have removed it despite their videos saying how easy it is (NOT) Figured it was a pretty simple fix to order a new wheel or get service. What an exercise in futility and stunning that Travelpro is so inept and nonresponsive. Even after trying multiple country websites, and watching their silly youtube videos on how to apparently fix many things on your own, and putting in service requests per their website with full documentation, I've simply given up. Travelpro's website and customer service is a disaster and have tried to contact them for weeks and no reply. We're not close to a local repair shop per their website and I've been pleading on chat a few times a week. Nothing and their customer service phone hours are limited. Never again Travelpro - avoid if you travel even a moderate amount and have a problem.