Turtle Beach Recon 200 Gen 2 Gaming Headset (Black)

These are junk, I found a different glasses-friendly brand to replace with (see end of review). I purchased these headphones at the end of December 2022, received first week of Jan 2023. Brand new, not refurbished. They lasted ~5 weeks before the sound went out in one ear (right ear). This is within the warranty period (60 days). I submitted the warranty claim - what a joke. This is not my first warranty claim on an item, but this is the first one where I will just eat the original cost of purchase and count it lesson learned and never buy from them again. I will say - when these worked they were fine and were very glasses friendly - WHEN they worked. I got my RMA with shipping ticket, along with a long e-mail of instructions, caveats, and terms. First: you have to provide the shipping box - that costs $. Second: It takes 10-14 BUSINESS DAYS from when they receive it for them to ship out a replacement. Combined with shipping time and weekends you are without your product for 3-5 WEEKS. I barely even owned it for 5 weeks before it broke! Third: They do not have to replace you item with a new item. They can give you a refurbished item. That's used. I purchased a brand new item and owned it less than two months - I should receive a brand new replacement. Fourth: From my RMA, "If a package shows clear signs of tampering or abuse, or if it is shipped in a dangerous or unsanitary condition" Turtle Beach has the right to reject it and return it at the customer expense or just dispose of it. Ok, dangerous or unsanitary, I get, although in 60 days even the nastiest person can only do so much. But package tempering or abuse - the customer can't control that! So if UPS (their chosen carrier) damages my package then I am to blame? Finally: The warranty on the replacement item is 30 days or whatever was left on your original warranty, whichever is greater. So, you started with a joke warranty period, your product was defective, and you want the customer to believe this new one will work fine but give LESS coverage time. Clearly, Turtle Beach knows their product is pure dung. I have now replaced this junk with the Steelseries Arctis Nova 3 for $40 more. After about 20 hours of use I can say they are VERY glasses friendly, which is what I wanted. I had initially avoided the Steelseries because the pairs my husband and kid owned squished my frames when I tried them, but these do not. Considering the longevity of those Steelseries, I don't expect a warranty claim to be necessary.