Motorola MOTXT21411MR Edge 5G Unlocked 256GB Android

***UPDATE 9/12/20 FOLLOWING MULTIPLE REPLACEMENT FAILURES*** Back when the Samsung S7 Edge came out, I wanted it so badly - but couldn't afford it. A few years later and my current LG V20 is starting to get a little slow, and a new EDGE is available for $500 (presale price)? I'm all over this! Both of my parents bought it as well (they were both using the Samsung S7 - not the Edge version - which at this point are largely unusable), so I have three separate experiences with the exact same phone to compare. NOW ACTUALLY FIVE AS OF 9/12/20. Initial physical setup was a breeze. The SIM card slot (which also houses the SD card, if you have one) pops right out with an enclosed pin. The SIM and SD card connector faces the back of the phone. Slide it right in, and you're all done. The phone booted up just fine, and was at about 70% charge when I received it. It's a BEAUTIFUL phone, with vibrant colors and VERY smooth operation of the screen. I miss the app drawer, but I can live without it. Initially I was unable to receive text messages on Verizon, although every other function worked perfectly in every way. All three Motorola Edges had the same problem - all on Verizon. After several days of troubleshooting, my dad reached level three tech support at Motorola, who tied in with level two tech support at Verizon, and they figured out that Verizon needed to "check, un-check, and re-check" "something" in our account settings in order for text messages to be received by our phones. Once Verizon completed this cycle, text messages were fully functional instantaneously for all three of us. I was hoping that was the only issue... alas, I was not so lucky. A few days later, the screen started to develop a purple "bruise" on the left side, as described by MANY other reviewers. The next morning it was back to normal, but by the end of the day it was doing it again, and was worse than the prior evening. The next morning it was back to normal again, but 30 minutes later the bruise showed up again. I called Motorola tech support that afternoon. I had some difficulty understanding the woman I spoke with due to her accent, but I understood the majority of what she said. I was told that software technicians are aware of the problem and are working on a patch in the lab, and that when it is done it will be pushed to the phones automatically. I asked for a timeline, and was informed that they cannot say - which makes sense because you don't want to open a liability door for misleading customers, but at the same time I really needed an answer in some form. No answer was to be had, though. This was two days ago. By that evening, the lower left part of the screen was entirely blacked out, the bruise had spread to covering most of the left half of the screen, and had started on the right side as well. The next morning it was better, but only half-way so. Again the phone was unusable by that evening - which was last night. This morning the phone had improved by maybe only 25-30%. By 1:30 pm, not only were parts of the screen blacked out, but the bottom of the screen started flashing white and was non-responsive to touch (see attached pictures and video). I completed a master reset on my Motorola Edge, but the problem still persisted even after the phone was erased. At that point, I requested a replacement from Amazon. Thankfully my LG V20 still works just fine, so I have a fully functional backup until the new phone arrived. As my dad says, such a high failure rate is unexpectedly high for a new product launch. OTHER than this debilitating screen issue, I LOVE the phone - as do both of my parents. -------------------- FIRST EDIT The first phone lasted one week before the failure as described above. The replacement lasted two weeks before the "bruise" showed up. By this time my dad's Edge had also started to fail. My mom's Edge, however, is still going strong. So the failure rate is now 75% (two for me, and dad's). Review is demoted from 3 stars to 1. If the screen doesn't work, the phone doesn't work. The phone is otherwise literally perfect. But if you can't use it, then it doesn't work. Period. I returned the replacement for a full refund. I'm heartbroken. -------------------- SECOND EDIT My dad's replacement Edge lasted less than 2 weeks before that screen started to fail. Out of the FIVE Motorola Edge phones from me, my dad, and my mom, only my mom's has yet to develop screen failure. That is a whopping EIGHTY PERCENT failure rate. Both me and my dad have reverted back to our old phones, and will be shopping for a new NON-Motorola midrange phone soon.