Samsung THE SERIF DESIGN 4K TV (2020) (Factory Reconditioned) (Open Box)

I think this is the very first product review I have ever shared, guess I am that disappointed and want to help other shoppers with a warning. This tv is an absolutely stunning design. The Bouroullec brothers, industrial/furniture designers and artists of note, created a gorgeous design here. The bad news: the tv itself is a complete and epic fail. As in, TOTALLY INOPERABLE AND USELESS. I’m glad it looks amazing when turned off. Sadly, "off" is how it remains at the moment. Have had it for a bit over a year, and it's in a second home where it's hardly had any use (think we've literally watched Season 1 and 2 of Ozark on it, a little Succession, and maybe one film, that's it). Now it's completely dead, won't turn on at all, and Samsung says it's out of warranty. No power cord damage, no lightning strikes or power surges, no blown fuses. Just a completely dead tv...that sure looks pretty in a corner with that white casing and those black steel legs. Samsung CX of little help, gave me a number of a repair place to call, and offered zero info on potential repair costs…but then asked me if I want to receive inbound marketing materials from Samsung as we are about get off the call. #Empathy. All that said, a friendly word of caution: these things clearly can just "go" at any time, so if you've fallen in love with the look of this particular tv as we did, you might want to consider the extended warranty. I've NEVER had a television just die on me like this, ever; this was my first, and likely last, Samsung. I spoke with the recommended “local” repair person, Boris. Super nice, came out to the house, and he and I had to place the tv in his suv. He had no way to diagnose the issue on site. $159 to have him take it away, we shall see what the damage is (literally and financially) soon enough, and given the parts shortages, how long a repair will take. Another thing to note: when the tv did work, the picture always seems overly dark (even when adjusting settings), and the volume from the speakers was pretty dismal and muffled, often forcing us to turn on closed captioning. Not so good, but damn, it looks so good in the room when it’s not in use. Maybe I shouldn’t have sent it out to get repaired, and just used it as a thin and elegant plant stand. Buyer, beware.