PlayStation X0036ND21N PlayStation DualSense Wireless (Open Box)

First and foremost, thank you for reading this review. I usually don't write these but my issue with this was beyond anything I have experienced on Amazon. I purchased "Two" (2) controllers with the (Renewed) tag due to one I purchased from a brick and mortar store about two years ago. I decided to buy two and have them as backups/spares when I have friends or family over. After chargering them for some time, neither of them even retained a charge. I couldn't even get them to update the firmware due to they were "low battery charge". I charged them both for over an hour which is more than enough time to get the ball rolling and was prompted with the same message of "Charge them for a while and try again later." Totally unsatisfied with this line and would most definitely do not recommend purchasing either Renew/Refurbished products from them. This was clearly not inspected for quality nor functionality and was just packaged and shipped as is. Not sure why nor is it the consumer's problem once received but this is totally unacceptable. Also, controllers were just stuffed in a USPS plastic wrap bag with a non Sony white cable as others have also mentioned in their reviews. Nowhere on the product description foes this state items are not in original packaging. Box was more than warm at the point of delivery which was taken instantly after delivery so they were not left in the hot sun, either. According to the package tracking this was out for delivery by 11a EST and was not received until about 5-530p. This also means product was sitting in a hot van all day, in Florida weather no less. And to make matters worse is the simple fact that I have to drive nearly 10 miles from my home to drop this off at the "nearest" Amazon Return Facility is outrageous and both a waste of time and resource for me as well. Would give 0 stars if I could but option isn't available. Stay away from this at all cost.