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341
4.4 out of 5 stars

Top positive review
4 people found this helpful
Learning curve, works in 110 degree direct sun
By JCT on Reviewed in the United States on June 18, 2023
If installing for family they need to ensure the door is latched at the bottom before unlocking deadbolt. I observed them trying to open door at the bottom to see if unlocked and then putting fingerprint which causes deadbolt to jam and wont open. They have to pull shut then fingerprint or code. I would like to see an option to buy another battery as a backup. Otherwise you need to find a time to charge battery—maybe overnight while all asleep. Build quality is nice and unlocks quickly. When you grant guest access to someone and it emails them, they can only use the app to unlock. App should allow them to register their own fingerprint. Otherwise I have to register their fingerprint as administrator. Nice that under one person you can register multiple finger prints—I tried five with no issue. The ability to schedule a code for say cleaning crew for certain days and times is nice— can’t schedule a particular date which would be good if you have a one time vendor coming in. You get 5 Keys, which is good because these are special keys that are not easy to duplicate—no bumping or picking this lock. The deadbolt strike reinforcement plate needs 3”+ screws to ensure it grips into door frame. I do wish you could configure unlocking alerts by user vs getting an alert for every unlock event. Need search feature on the security logs so you can see all events of certain type or by user. I paired this with Yale P5101N01 Navis Paddle Passage Lever (Push/Pull to Open), Hands-Free Opening – Push with Your Hip, Satin Nickel —not a perfect match but close in color. I do like they put thread locker on bolts to secure each side but suggest they also do the same for screws for back battery box. I like the silicon seal on both sides to seal out drafts and water. Very easy install. In Dallas 110 degree direct sunlight this lock functions fine, while very hot to put your thumb on the reader it works as expected. Really happy with this after severals months of use. I like the fact you can set the auto lock function time—I have found one minute to be best. This way if I remember I can manually lock and save battery, also if just stepping out to pickup package it will not lock right away. Great to be able to turn off for a party or set it to auto lock after the party automatically in case you forget! To lock right after leaving you just tap your thump/finger on outside and it locks.
Top critical review
1 people found this helpful
A lot of functions, but lock won't work for me
By Noel G. on Reviewed in the United States on July 20, 2022
I had the original August smart lock that had a good run of 7 years before the internal gears wore out, so I thought I'd give this a try since it had more functions that my previous smart lock. I was really attracted to the fact that it claimed to have a 1 year use of battery before having recharging it and wanted a alternate way of opening it without a key or phone, so key pad and fingerprint scanner were great options to have. It took a little longer to install than my previous August smart lock took, but only by a few minutes. I plug in the rechargeable battery and was able to connect to the device. Then comes time to test it. Manually turning the lock was fine. But when using the app to calibrate the door lock to open/close, it didn't like it. The lock thought something was blocking it. I opened the door and performed the same calibration and it was fine. Closed the door and it thinks it's being blocked. My previous smart lock worked fine and I was able to turn this door lock with ease. Troubleshooting aside, I was able to test out the pass code and fingerprint options and it worked well when tested with the door open. Back to the locking calibration, after an hour I figured out that the deadbolt wanted to go into my door further. The problem is that the door it is installed on is a double entry door. There is a metal strip between the two doors that the deadbolt has to sit in. The only way for me to get the deadbolt to go further into the metal strip is to drill it out. But the Mrs didn't want to do that. She thinks that drilling out the metal strip would weaken the door. The August lock was able to calibrate for different depths for the deadbolt which made it work. This lock did not give me that option. Perhaps if the lock was able to be calibrated to a different depth it would work for us.

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