Frigidaire GHWQ103WC1 Inverter Quiet Tem

I am amending my review of this product to one star. Here's why-- I purchased this air conditioner a year and a half ago. The AC unit was fine, everything worked and, as advertised, it was very quiet. So this year, I purchased a second unit, the exact same 10,000btu Gallery model. I got it direct from the manufacturer because some had complained that Amazon's exchange/refunds were difficult, so I figured I'd deal directly with the manufacturer. After installing the new unit in a window, my first discovery was that they made the remote control for it more cheaply/poorly than the model from a year before ...and it didn't work. I doesn't make proper contact with the battery but, unlike the original remote that used a AAA battery, these contacts are now in a very thin, one-piece plastic sleeve that uses watch-style battery so the contacts aren't accessible. Then, when I turned the unit on, it made a loud, annoying, intermittent vibrating noise, even on the lowest fan setting. Despite running the unit for a while, the loud vibration/rattling has continued. I sounds like the fan is loose. Since I own another unit, I know that this noise is not normal and my entire reason for buying this air conditioner was that it was advertised as (and earlier version was) quiet. So my wife and I attempted to get it fixed or replaced. We've spent a full day (over 8 hours) on the phone or internet with Frigidaire (which is now owned by Electrolux) and they are stone-walling us and giving us the run-around. This includes endless time on hold, being passed from department to department, "This must be the fault of the shipper, so you should contact them", everything imaginable. So, be warned, if you buy anything from Frigidaire, you may or may not get a working machine and they don't guarantee their products and will seek to screw you over. I am this close to flinging it off a cliff and getting an AC unit from another manufacturer. I will never buy a Frigidaire or Electrolux appliance again. Here's my old review for the first unit ...but you may or may not get one like this and, if it's not working correctly, you're screwed-- It's a quiet air conditioner when it's on low fan "eco" mode ...and it does a good job of cooling down a big room. As other commenters stated, the controls on the machine itself are hard to use as they are white on white and only light up when you touch or change them. The remote is much easier to use, so that's how I control it. My only complaint is that it's kinda cheaply built. The flanges that fit into a window (to seal it off) are made entirely of plastic and are too shallow to get a good seal without putting screws in your window frame. My old air conditioner had metal edges around the flanges that set more snugly and deeply into the window channels. There's also a lot of other plastic parts on this machine such that I question its longevity. But it's quiet and more efficient than older air conditioners.