Eufy Floodlight Cam 2 2K (Open Box)

The floodcam failed after just over three months of use. I tried multiple times to get it to work, but I was unable to. I contacted eufy, after being on hold for 20 minutes, I was given the instruction that I had already been following to ppsibly fix the cam. So, no resolution. Then I used the chat option, but someone in overseas (China) responded through text and asked some rediculous questions as I had committed a crime. That person asked me to send the serial number, a video of the issue (I did my best to create a video and shared the file). They also asked me to send them the device log file. Unfortunately, I am unable to do this, because the device is currently uninstalled and I cannot get access to it (the original issue). The representative asked me to send these info and wait for one to two days to hear from them. This is unacceptable. I tried to call eufy five times, but each time the automated massage says, sorry we are busy and hangs up on me. Had I known this is the quality and service I get from them, I would have never spend a penny on their products. The worse customer service (none existent), and poor junk product quality. Don't waste your money on eufy. Its just a headache. By the way, my cam is installed on an exterior wall high up and not easy for me to undo the installation on a tall ladder each time I have to trouble shoot an issue. With Ring, you don't have to undo installation to reconnect your camera, but with eufy their rep told me I had to. Horrible.