Top positive review
Great Product
By Andrea Smith on Reviewed in the United States on November 15, 2024
Great customer service to work with when one stopped working within days of order. Replaced and no issues.
Top critical review
5 people found this helpful
"USB device not recognized" connection and disconnection noise every 5 seconds!
By MadelynDub on Reviewed in the United States on February 6, 2024
Before this Dell laptop I had a Lenovo and it wouldn't connect easily to my 2 fancy Dell monitors, so IT was kind enough to give me a DELL laptop. Of course it did not like working with my ZumiPNG docking station and wouldn't do a pass-through charge via USB-C which is super weird/dumb, but now I've come to realize Dell might be a little stuck-up on itself! With that in mind I splurged on this docking station, and it would have gotten 5 stars if not for the incredibly annoying USB connection "beep-bop-beep" it makes every 5 seconds followed shortly by the "brrrrr-uuun-nnng" noise to let you know something disconnected (see accompanying photo of the error message). Everything works, so I really don't understand why it's doing this to me - my IT Director believes it's a connection issue with one of the USB-C female plugs in either my laptop, the docking station, or my monitor. Either way it's incredibly annoying, but it's better than my previous situation so I'm just going to live in USB-connection-and-disconnection purgatory, annoying everyone in all my virtual meetings, and I'll try to be thankful that at least I can at least see all 3 of my monitors now. UPDATE 2024-03-07 - I have tried to transfer ownership of the DELL product on their website to myself, and I was denied because "Previous owner information provided in the request is not valid for asset provided. Please contact your seller or your Dell sales representative." This is clearly not a new item and is broken and they tried to resell it to me. Originally I thought it was my equipment, but IT finally was able to do a test on another DELL laptop and the same issue happened, so it is an issue with the docking station itself. And of course I've passed the return window. DO NOT BUY FROM THIS SELLER!
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