Samsung The Frame TV (2021 Model) (Factory Reconditioned)

55 inch 2021 model samsung frame tv, wall mounted, wifi connected with no HDMIs on box in use - worked great for 6 months then started going on and off on its own with increasing frequency - very frustrating to be watching and suddenly the screen goes black, the one connect box clicks, the tv reloads but not to the same show - will watch for approximately 10 minutes then turns on and off every minute or turns on and off within first few minutes of use - tried usual trouble shooting like turning unit on and off, then unplugging entirely, wait a few minutes then plug back on, using different electrical outlets, making sure remote is charged, connect box is unobstructed, etc - also the tv seems to be overheating as its very warm along the bottom - its wall mounted according to installation instructions, so I created some air flow behind the tv but that didnt help- I stream so not connected to cable or dish - sometimes it "blamed" the network connection but when I checked the connection was fine and my other tv (roku) does not have this problem - called Amazon product support (very nice person) who connected me with a Samsung tech - after +1 hr of dealing with an obviously foreign person named "Paul" (eg didn't understand zip code format in US or where Melbourne, Florida is relative to Las Vegas, NV) - he even asked me to replace the remote battery - hello its a sealed, rechargeable lithium battery on this model - plus seemed dyslectic as kept switching/transposing numbers eg I said 709 and he said back 079 and I had to correct the serial number, my address etc several times - he didn't want to "dial into" the tv via "remote management" and attempt a fix - why have this option at all ?- so now I am going to have to wait up to 2 business days for a "Samsung" tech (actually USSI United Service Source) from Florida to contact me and I live in Nevada - still under warranty - looks like Samsung contracts out their service calls to USSI which subcontracts it out again if there is no local agent - also USSI is not even BBB accredited so I am not hopeful - I was told by "Paul" if first USSI subcontractor cant remedy then they call in another USSI tech for 2nd opinion - only then would they consider replacement - and that's only if they can't blame it on customer damage, noncompliance, error, etc in which case I would be charged for the repair - seriously - no way am I the problem - I set it up according to instructions and have not dropped it or anything like that and have good tech skills I think - sad, sad experience with this TV which I really had high hopes for - I will update the "repair" experience - when I googled this problem for my model it seems that I am not the only one who is having exactly the same issue - it appears to me that samsung doesn't stand behind their products and makes the customer jump through all sorts of frustrating hoops before resolution if that even happens - all I can say at this point is arghhhhhupdate: USSI contacted me within 24 hrs by email - I had to call in to get tech visit - on hold for 17 minutes for agent who told me it would take 10 business days to get the parts and then the tech would call to make an appointment to visit - that's another 2 weeks with no useable tv - so I asked the agent if they know which parts to order then this must be a common problem with this tv - she answered in the affirmative - omg Samsung knows this model is a dud and they are still selling it on Amazon - that's just not right - arghhhhhUPDATE OCT 30, 2022 - pleasantly surprised with Samsung repair service - the locally contracted tech arrived as predicted on 10/6/22 and installed 5 new components including a new mother board both in the monitor and connect box plus a new cable - it took about an hour - so after 3 weeks of use the tv is working as it's supposed to - the monitor and box are no longer over heating and the tv is not turning on and off by itself - the original equipment started failing at about 6 months and got gradually worse as i described above so hopefully the same thing won't happen as the tv is now past the 1 year warranty and I am not sure if the new components are under their own warranty - i'll try and update in 6-12 months to let you know if any problems reoccur -BOTTOM LINE - IMHO i'd still be wary of this model - it does have a low profile hanging on the wall but to me the art component is not worth it - you have to pay a monthly subscription to access most of the curated displays - I go to youtube and get continuous hours of similar art for free with brief ads at the very beginning only and optional music - the display quality on YT is fine for me - i didn't try uploading my own photographs, art to display which is a feature of this tv so can't comment there