Apple iPhone 12 Mini (S&D) (Open Box)

I rarely write reviews, but in this case, I think people should be warned. I’ve been through four of these phones in a couple months, and they have all had major issues from Camera not working to audio issues, and the worst of all one COMPLETELY DIED after four months. Unfortunately, the Amazon warranty is only three months. (I thought it was one year because other competitors offer that. But it does clearly say on their page that it’s only three months.) During these three months, they to completely refund you no problem or fix the issue that you report. But unfortunately the phone I kept died on month four, while I was on vacation to make matters worse. Seems like the sellers are always different stores, but all amazon approved and they follow some sort of Amazon standards for these phones. But it seems to me that these phones have really severe issues so these Amazon sellers fix the phones to a certain standard, but they are not in good condition. All the sellers are polite and responsive, but the issue is the actual phones and their conditions. Even though these phones are used, they are not cheap, they should function properly. I’ve been an Amazon customer for years and I really haven’t had any issue with them. That was the reason why I decided to buy the used phone on Amazon instead of a competitor. But this is truly disappointing to the point that I think I’m going to report them to the Better Business Bureau. They should not be selling phones in this condition. FULL STORY Phone 1: iPhone 12 mini (Ordered good condition ) Received Mid October Seller: Kojak sales When I receive the phone physically it seems fine. But as soon as I put a case on it, a lot of little pieces of paint started coming off of it and then you could tell it had a lot of scratches on the case so somebody was trying to cover the scratches, then I put a screen protector on it, and after trying to I could not get rid of a humongous huge bubble, took a third of the screen. So some thing was hinting to me that the screen was not straight. In my opinion, the phone shouldn’t have been sold as good condition with so many scratches but since I don’t care about the look as much as functionality, I move forward. But then, after a few weeks of using the phone, I realized things were not working properly. The camera was very slow at taking pictures if it was dark or if you were using inside the message or WhatsApp. Also, if I received a text while listening to videos or video calls, the speaker would suddenly gets super low, and I could barely hear the video for about two minutes . (usually this lowering of audio feature happens only for five or 10 seconds). This was worrying me so I contacted the seller and told him I wanted to change the phone and he said no problem. Since I was still thinking that this was bad luck, but in general, I liked the iPhone 12 I decided to buy another phone as a replacement, and one more phone as a Christmas gift. I’ll explain below the problems with those phones, but since the problems were actually worse than the current first phone I had in my possession, I never gave back this phone. I kept thinking that maybe the issues would get better with update and also, in my mind, I thought I had a year warranty. Unfortunately, in February while away on vacation the phone one morning, simply never turned on again. My dad is an engineer and he tried helping me connect it to computer and nothing it’s like the battery is no longer connected. I’m sure you can imagine the horrendous time I had the following week without my phone., traveling.. Things got worse when I got home and was able to contact the seller. I then discovered the warranty was only 90 days and that date had passed. After some back-and-forth the seller Kojak sales said they can fix it for $39 and I pay for shipping. I have still not done this since I’m skeptical and don’t understand how they can give me a price if they don’t even know the actual problem or if they need parts. But I really have no other option, or I lose $241 or I pay $60 more. (also, I have to figure out how to erase the phone from a PC if the phone doesn’t even turn on. I’m sad I’m gonna lose all my pictures from the last four months) After I send them the phone, I will update this review. -Phone 2 and 3- iPhone 12 mini (Ordered good condition ) Received Mid begging of december Seller: Wilzee So one of these phones was supposed to be replacement for my phone and the second phone was gonna be a Christmas gift. But the first one was so scratch that I didn’t even set it up and I gave it back, no problem and the other phone after giving it as a gift, a little embarrassed with all the scratches, we set it up and realized the camera did not focus at all so I also gave this phone back and received a refund no issue. -4th Phone- iPhone 12 mini (Ordered EXCELLENT condition ) Received mid January Seller: PDI Mobile This phone did actually look really good in the outside barely any scratches. I was very happy with the look. But after setting it up again, the camera could not focus so we contacted the seller and sent it back and they fix the camera then after a few weeks of using also, it has audio issues. We’re looking at social media videos suddenly that audio lowers a lot. Since at this my 1st phone died suddenly we decided to give this 4th phone back. I don’t wanna take any chances since the quality of the phones is clearly not good. I don’t expect an issue with the refund. But I will update this review if I do.