Owlet Cam Smart Baby Monitor (Open Box)

Please do your research before buying!! I purchased this for my baby girl as we were transitioning her to her own crib/room. I saw it was owlet brand and the price and assumed it would be a good quality monitor. After not even a month I’ve had so many issues and they just keep getting worse. The camera will randomly disconnect all the time. I will wake up in the middle of the night and it just says “could not connect” no video or sound coming out. So I have no idea if my baby had been crying. You have to exit out of the app and reopen it sometimes for over 20 minutes before you can get it to reconnect. When it is connected sometimes there is no picture… just a grey screen with a loading symbol. The audio sometimes cuts out. I am sleeping and I cannot hear a sound machine and realize there has not been no sound coming out at all. Also it lacks very badly. At first sometimes it was only 5 seconds. I would hear a cry from her room and then a few seconds later I would hear the same cry on the app. Not too big of a deal but sometimes it’s bad enough to where I lay her down, grab something to drink and some pick up my phone to check on her and it shows an empty crib. It had no updated me setting her into it. Also my final issue is that it freezes without you knowing. Onetime I was actively watching her while she was napping and she seemed asleep but then her eufy so I base was lighting up like she was moving. She was awake and crying and I had no idea because the image showed a sleeping baby. I will be returning and purchasing a different one. I can’t sleep peacefully knowing something could be wrong with my baby and I would have no idea because this monitor only wants to work sometimes.