D-Link WiFi 6 Router AX4800

I got this for a friend whose router needed to be replaced. I have owned D-Link routers before and was quite happy with them. My friend is not a technical person so I wanted to make sure what I got them was just make sure everything is plugged in and it should work. I don't want to spend time on the phone trying to help them troubleshoot issues. Before trying to plug it in to the modem I turned it on and plugged it in to my laptop so I could configure it. That part was reasonable easy but I found their GUI cumbersome and maybe even missing some things. I did not spend a lot of time playing around trying to find stuff I didnt really need to so I just left well enough alone. I shut it down and brought it to their router. I used the cable that came with the router to plug in to the modem. After turning everything on the router was not able to connect to the internet (not getting an IP). I did some troubleshooting and still couldn't get it to work. I even contacted D-Link support and this is what they suggested: Turn it off and on again. Set the DNS servers to Googles (8.8.8.8 and 8.8.4.4) Clone the MAC address from my laptop and set it to try and use IPv6 None of those things worked so I put the old one back in place and am returning this POS. I am not happy at all with the product itself, the GUI/features and the support from D-Link. I will most likely get a ASUS or something else along those lines. Oh, and one of the things I tried to do was update the firmware. I went to their support page for the router and saw 2 firmware updates beyond where my router was. I downloaded them both and tried to update it using the latest one (was also marked as a hotfix but was about the same size as the other). The update failed, not giving any reason. I then tried the next one and that failed too, no explanation. It turns out they are not for that router, even though they were on the downloads page for that router. I did connect the new router to the old so I could let the router connect to the internet and try to update the firmware itself (yes, it was able to connect to the internet using the old router and I plugged it in to the Internet port on the d-link). When I tried to update the firmware that way it say it was using the latest version already.