Top positive review
54 people found this helpful
It works and was a great price with utility rebate
By Matt on Reviewed in the United States on February 16, 2022
I bought this when it went on sale and also discovered that PG&E offers a $50 rebate. This made it a no brainer to replace the lousy Honeywell thermostat I've been wanting to replace for a while. It's works good, was easy to install, and does a better job than the Honeywell it replaced. No issues with WiFi connection or app servers being flaky or down. I like that it also has trends showing how long it runs during each day, a nice addition would be temperature and humidity trends too. Some things to be aware of: 1. Google owns Nest, so this "Nest" thermostat will only work with the Google Home app and not the Nest app. I have another Nest device that only works on the Nest app. It is annoying as I would prefer they work in either one app or the other or have the option to move both into one app, but it's not world ending. I found the Home app to be just fine, but a couple of things like where to access and edit the schedules could be more intuitive. 2. You can remove your existing thermostat, note the way it is wired, and check to make sure this is compatible with what you have on their website before you buy it. 3. This will only support 2-stage heat OR 2-stage cooling, not both. If your system has both this isn't going to provide you with ideal results and I suggest buying something else. 4. The installation manual is using the Home app to scan the QR code on the thermostat. It does a decent job stepping through the installation process and will even connect the thermostat to your WiFi for you. However I did run into an issue with the wiring diagram it provided with my 2-stage gas heating, I answered "yes" to "does your thermostat have two sets of labels" or something along those words, and it mismatched the labeling on the 2-stage heat wire. I went back to the question and said "no" and the wire label was then correct. This was more of an annoyance to me, but I could see this potentially causing unnecessary headaches for someone unfamiliar with thermostat wiring. 5. Make sure you have the C-wire, or if you don't have it get the C-wire adapter kit they offer. From some of the reviews if you don't you're going to have a bad time. Mine has the C-wire as most newer HVAC units do so wasn't a concern for me. 6. It was actually very easy to add other household members in to allow them access to the thermostat in the Home app and have it track if they are home or not for it to automatically go into Eco Mode if it detects everyone is gone. I haven't yet enabled this feature so I can't say how well it works yet.
Top critical review
33 people found this helpful
Difficult installation, clumsy UI, flakey wifi, doesn't work with Nest app
By greg hodgdon on Reviewed in the United States on July 10, 2024
I hate this thermostat. I've got two Nest learning thermostats in my main house, and while I don't care for them, I purchased this Nest non-learning thermostat for my pool house, mainly so I could control it from the existing Nest app. Installation was ridiculous. There's no instructions packaged with the product. Fire up the Nest app and scan the QR code. It doesn't work with the Nest app. You have to install Google Home and set it up there. Ok, install google home. The interface doesn't look like the instructions say. Have to screw around with the app to find the place to add a device. Found it, hit the + to add a device. Now the app goes off "trying to connect" to the new thermostat. Well of course it's not going to work, it's sitting on the counter waiting to be installed. So then you have to wait a minute for it to time out searching for a new device. If you cancel the search for a new device, you don't get an option to add a device manually. It took half an hour of screwing around and searching reddit to realize that I had to let it time out in order to add the new device. But at least now we've got the app so it can tell me where to put which wires. Well it didn't do that either. Now over an hour after starting this ridiculous process, it tells me that my system is not compatible with the thermostat. After another long break reading reddit posts, I figured out which wires go where and got the thing on the wall working. Now that it's connected and working, I get to experience how bad the interface is. It's not a touch screen. There's some sort of sensor thing on the right hand side that you tap or slide up and down. It's not a good system, and it's completely NOT obvious how to control it. No one who has been in the pool house has been able to figure it out. They all come out saying the screen doesn't respond. I shouldn't have to teach people how to turn a thermostat up or down. Finally, the wifi keeps dropping out. I have a good signal to multiple devices in the same room, so I have to put the blame on the thermostat. tldr; terrible install, bad interface, flakey wifi
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