Samsung S20 FE 5G (S&D) (Fully Unlocked) (Open Box)

I purchased this phone based on the reputation of Amazon and their 'Renewed' phones. About 3-4 months after I received it I had a few instances of being called and the phone calls went straight to voicemail even though I did not have my phone set to airplane mode. Over the next couple months I had times that my text messages would not go through. I knew it was not the Network Verizon as my 2 boys have their phones on my plan and they were right next to me and their phones worked. Then a big issue started happening in which the 'voice' part of the phone only worked intermittently. I use Bixby & Google Assistant, and even though they were set up properly, they only worked sometimes and not others. Bixby would perhaps hear and pop up on the screen, but not respond to my voice for the request. Other times it worked correctly. Just yesterday and today alone I have had to reboot my phone 3 times when I could not use either of those or my talk to text as the microphone and speaker were not working. I contacted the seller first - never heard from them. I next contacted Amazon two days in a row and was told there is nothing they can do. I just finished with my last chat being told this once again. I told them that had I known I was paying $200 for a phone that would only work a few months - I never would have purchased it. This is what was erroneously in their item description: About this item This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors. This product is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away. This product will have a battery that exceeds 80% capacity relative to new.