F.BLUMLEIN JU-2500 Countertop Steam Oven 26 Qt (Open Box)

Really wanted to love this oven, but couldn't. A steam oven is one of the best ways to reheat and cook things, BUT my experience using this product has been less than desirable. This product itself is worth maybe around 2-3 stars, due to a few issues that I've identified while using it. What brought my review to 1 star, however, is the poor customer service that I've experienced. I sent an email the day after using this product, but I haven't received a response. It's been about ~30 days. If I don't receive a response soon, I'm planning on returning this item. :( *** Also a note that the cooking book that the item description states it will come with did not actually come. Three main problems that I've experienced with the past 2 weeks of use: (1) This oven is not very user friendly. For one, the door is extremely difficult to open. If you just pull on the handle to open it, the entire oven slides forward. The only way to open it is to place one hand on the oven to keep it steady while pulling very hard on the handle. For my family, most of us struggled with opening it and for the first week I always had to be the one to help open it. For two, the menu screen is extremely not design intuitive. It is quite difficult to understand exactly how to set the cooking settings, and if you make a mistake, you can't go back to fix it — you have to restart the whole process. The touch sensitivity of the buttons are also a little annoying — sometimes we will press something several times for it to register, only to have it register an incorrect setting, causing us to have to restart. (2) If you use the Combi Steam function and/or Convection Oven mode (even for a short period of time), the oven sensor will become faulty and does not properly release steam when trying to use the Steam function afterwards. I have had to unplug and replug the oven to fix this issue, which is quite inconvenient, and clearly a design flaw. (3) This is somewhat of a minor issue compared to the other two, but after using the oven, the bottom becomes filled with a puddle of water that you have to clean up after each use. This is more of an inconvenience issue than a functional issue but still definitely lowers the overall user experience. tldr; — Overall, for what it's worth, this oven gets the job done, but has various functional design flaws that make the experience not as enjoyable as it should be. Also highly disappointed with the customer service! I optimistically thought that the customer service would be good due to several of the 5 star ratings, but my own experience did not reflect that of the reviews.