Arlo Ultra 4K UHD Wire-Free Security System (Open Box)

This company is dishonest in so many ways. The equipment says you can record locally without a subscription and that worked for the first few months. Then they updated their service and now, in order to record, you must pay them monthly. Talk about a "bait and switch!" And Customer Service? They give you a "chat" option, but you are chatting with a robot. You cannot access a human being unless you are a paid subscriber to their security service. They did give an email which I applied to. After a couple weeks they sent me an email setting up a zoom call. During that Zoom call they discovered that a recent bios update had caused my equipment to quit working. They fixed that by restoring me to the previous bios. However, ever since then, I can no longer record to the sd card like I was able to do when I bought the equipment and as it was advertised. The equipment was initially difficult to connect, and even more difficult to keep up and running. Batteries die quickly, connecting the cameras to the base is difficult. The "geo-fence" doesn't work and overall, the equipment is poor. Bad experience all around. As long as you pay their monthly subscription, don't need any help, or expect them to be honest on their offers, you may be ok. But if you expect customer care, and honesty in advertising, and software that actually does what it says it will do, I'd look for a different brand.